Temporary Contact Center Recruiter

Contact Center Recruiter

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The Contact Center Recruiter is the first point of contact for all prospective hourly employees, responsible for managing the candidate experience to fill the high-volume demands of the business. This involves full cycle recruiting including screening, scheduling, interviewing, testing, employment branding, benefit, and culture questions, and follow through after the candidate is hired. In this role, s/he will serve as the primary point of contact for candidates who have applied for our hourly call center representative roles ensuring that the candidate experience is positive and productive.

*Please note this is a temporary role intended to last a minimum of 6 months.

Role and Responsibilities

• Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility & Inventiveness by regularly applying guiding these principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
• Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.
• Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
• Review rsums; screen and select viable candidates
• Surf employment boards and industry websites to scout talent
• Use database to maintain candidate pipeline (Workday)
• Schedule candidates for onsite assessments and interview ensuring set goals are met
• Facilitate any pre-employment testing required
• Conduct initial face-to-face interview at company corporate headquarters
• Recommend best fit candidates for available positions (to next rounds of interview if applicable)
• Communicate status to candidates in a professional and consistent manner
• Conduct reference checks, background checks and handle all candidate relations
• Draft offer letters for candidates
• Continuously develop new ways of reaching candidates and networking
• Maintain compliance with federal and state regulations concerning employment.
• Daily updates to respective reporting
• Perform other related duties as required and assigned

Knowledge, Skills and Abilities

• Screening & Selection
• Pipeline Management
• Candidate Engagement
• Communication & Negotiation
• Employment Law & Compliance
• Attention to Detail
• Familiar with contact center tools, systems, and methodologies
• Strong MS Office skills including Word and Excel
• Ability to multitask and manage time effectively
• Open to coaching and feedback
• Maintain a positive mindset
• Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving
• Ability to follow directions and logical process flows, with or without accommodation
• Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.

Qualifications

• 1-3 years of non-Exempt-Talent Recruitment experience required
• High Volume Recruitment experience required (Contact Center preferred)
• Outstanding track record in attendance and work performance metrics

This description outlines the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, or skills required for the role.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!