Client Care Advisor

Client Care Advisor
Bremilee Senior Services, Inc. DBA Home Instead
Home Care Agancy


About Home Instead
For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Advisor plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Advisor, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead's exceptional standard of care.

Key Responsibilities
(Key job duties that will be expected of the new hire. These could include a combination of the following focus areas)

Client Engagement & Relationship Building:

Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.

• Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
• Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
• Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.

Care Coordination & Quality Assurance:

Oversee client service plans, ensuring that care is adapted as needs evolve.

• Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
• Conduct regular quality assurance visits and update documentation accordingly.
• Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.

Collaboration & Problem-Solving:

Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.

• Address client concerns with empathy, professionalism, and proactive problem-solving.
• Identify opportunities to enhance care services and advocate for additional support when needed.

Compliance & Documentation:

Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.

• Adhere to all company policies, procedures, and compliance requirements.

Position Information
Title:Client Care Advisor ID:2036
Please note that this is the job board for the franchise office located at 1402 North Main, Belton, TX 76513 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at View phone number on click.appcast.io.