SERVICE BDC AGENT - LUXURY BRAND
Acura of Avon
READY TO GET PAID FOR PERFORMANCE? We are a top - performing luxury automotive dealership seeking a driven, high energy individual to add to our team. If you thrive in a fast paced environment, enjoy working the phones, and want to be rewarded for your results, this is your opportunity.
WHAT YOU'LL DO:
WHY THIS ROLE STANDS OUT: This is not an entry level customer service role. This is a PERFORMANCE POSITION where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded this is it!
WHAT YOU'LL DO:
- Handle a high volume of inbound service calls and internet inquiries
- Set, confirm, and maximize service appointments
- Make outbound calls daily (no exceptions) for follow ups, missed appointments, and service campaigns
- Re-engage past clients and drive service retention
- Work closely with service advisors to ensure appointments show and convert
- Track performance and hit daily/weekly/monthly KPI's
- Strong phone presence and confidence closing appointments
- BDC, call center, sales, or automotive experience preferred
- Competitive mindset with a drive to win
- Ability to handle rejection and stay motivated
- Organized, consistent, and goal oriented
- Base pay and aggressive bonus structure (top performers earn more)
- Monthly performance incentives and spiffs
- Full benefits package
- Paid time off
- Ongoing training and advancement opportunities
- Consistently hit and exceed appointment goals
- Maximize show rates and drive revenue into the service lane
- Take ownership of their pipeline and results
WHY THIS ROLE STANDS OUT: This is not an entry level customer service role. This is a PERFORMANCE POSITION where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded this is it!
Vacancy posted 3 days ago
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