Payoff Specialist II

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Job Summary

The Payoff Specialist II is responsible for handling more complex tasks within the Payoff Department and resolving escalated issues. Takes the lead in new employee and ongoing training of Payoff Specialists. Ensures compliance with state, federal and investor guidelines as they relate to the Payoff Department. Ensures payoff quotes, releases and assignments are completed timely and accurately.

Essential Duties and Responsibilities

• Prepares and records the release/discharge document in the timeframe and manner established by state law; Ensures confirmation of recording and proper notification to borrower(s).
• Completes necessary audits to ensure payoffs, releases and assignments are being processed timely and accurately; prepares reports for management.
• Manages training of payoff specialists.
• Monitors work completed by vendors/outsourcers to ensure work is being processed according to requirements and agreements.
• Documents policies and procedures and makes updates as needed.
• Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the payoff process. Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed.
• Monitors all phases of the payoff process to ensure compliance with state, federal, investor and Company guidelines.
• Miscellaneous duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• 1-3 years of mortgage loan servicing experience required

Functional/Technical Skills

• Effective written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to handle multiple priorities
• Effectively manages time and meets deadlines
• Possesses strong mathematical skills
• Ability to work in a fast-paced environment
• Knowledge of LPS servicing system a plus
• Experience working with Microsoft Windows applications

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.