Branch Manager

Branch ManagerThe primary function of this position is to manage all areas of branch operations. This includes all aspects of daily operations involving sales and logistics staff while helping to implement policies, procedures and best practices to achieve the overall goals for the branch and Company.What You'll DoAlways maintain or exceed the high SES standards for customer service. Variances in customer service levels provided should be reported to Sales or Operations Manager or another applicable Administrative manager.Must have working knowledge of all branch operational and sales responsibilities including, but not limited to, counter and telephone sales, shipping, receiving, repairs/CRS, RM module, and inventory control.Work in tandem with Sales Manager in developing better vendor & representative relations, setting up customer and employee trainings and counter days. Strategize with the Sales Manager and Marketing Department for a go to market approach.Promote an environment of growth for SES and for our customers Prospect new customers, including visits outside of the branch to discuss business with potential SES customersSupport others in the branch in pursuit of growth for our businessResponsible for the reduction of slow moving, discontinued, and dead stock to maintain inventory health Focus on meeting key performance metrics, including, but not limited to Inventory TurnsD&E Ranked Product in the BranchSurplus StockAchieve branch sales goals as set by the Sales Manager. Achieve personal sales goals to lead and set example for Salespeople. This would include planning sessions to attain goals and mentoring of existing sales teamSetting goals and expectations for sales team to encourage hitting monthly and quarterly targets that allow him/her to participate in the SES sales commission planReview of Customer performance metrics and plan how to recapture lost business and support growing customersRemain cognizant of gross profit goals, and items that impact them including but not limited to Freight billed to customer vs costSelling price compared to cost of goods soldRestocking feesWork in conjunction with the corporate office in the areas of recruiting, hiring, on-boarding, training, and development of Branch Personnel. Support for Company initiatives that invest in our People, including but not limited to New Hire TrainingOngoing TrainingIncreased Product KnowledgeOther training or mentoring to retain high performers and encourage relevant up-to-date skill setsEndeavor to empower, train, and mentor Assistant Branch Manager, where applicable, in branch management responsibilities, so they can be performed during his / her absencePromote the growth of branch through empowering individual and team performance, as well as utilizing effective delegation of the roles and responsibilities within the branchConsult with Sales Manager or Operations Manager as well as Human Resources on handling of all employee evaluations, grievances, or other issues.Ensure that steps are taken to maintain an accurate inventory for the benefit of our customer service and protection of our working capital. This includes overall organization of the warehouse and showroom, conducting cycle counts, adjustments and preparation for physical inventoryOversee daily stocking / merchandising of the showroom as well as the overall appearance. Ensure demonstration units are current and in good working orderEnsure all administrative tasks are completed in a timely manner Branch Manager should possess the ability to perform all such tasks required for reporting to Corporate offices information about branch activities and operations.Maintain regular, open communications with the Sales Manager to ensure the consistency of message within the branch. Also, maintain the same communication with the Corporate Office.Ensure all company policies and procedures are followed at all times and report any violations to the Sales or Operations Manager.Maintain a safe, secure, and clean working environment.Required SkillsOral and written comprehension and expressionProblem solving abilityPossess ability to work autonomously and collaborativelyTraining and mentoringBasic knowledge of Microsoft Suite of productsTravel and some night/weekend work will be required (approximately < 10% total travel required)What We Are Looking ForHigh school diploma or equivalent5 to 7 years of relevant sales experience1 to 3 years of management experience preferredExperience in low voltage industries specifically in fire and life safety, video surveillance, access control, and voice communicationWork EnvironmentThis job operates in a branch/warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopier and standard software suite(s), such as the ERP system, and the Microsoft Suite of products. This position routinely is exposed to warehouse/showroom activities, such as handling inventory and interaction with customers.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move objects up to 70 pounds. Specific vision abilities may include, close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Why Join SES?Competitive compensation: market-aligned salary + performance incentivesProfit sharing & retirement: SEP IRA contributions and annual profit-sharing bonusesHealth benefits: affordable medical, dental, and vision plansCareer growth: ongoing development, advancement opportunities, and a promote- from-within cultureNext StepsAs part of our hiring process, we invite you to complete a brief personality survey to help us understand how you work best.Be part of a growing company where your work matters, your growth is supported, and your success is celebrated.