Manager, IT Data Operations Specialist : Global IT

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues. Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills. Role Summary The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently. Data Issue Management & Vendor Coordination Act as the primary point of contact for identifying, documenting, and tracking data-related issues Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies Coordinate testing and validation of vendor-delivered fixes to ensure issues fully resolved before closure Maintain clear documentation of issues, root causes, and resolutions Data Investigation & Root Cause Analysis Partner with internal stakeholders to investigate data questions and anomalies across systems Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs) Escalate and route issues appropriately based on findings Ad Hoc Reporting & Data Support Pull and analyze ad hoc data requests to support business questions Validate data accuracy and reconcile discrepancies across sources Support reporting tools such as Tableau or Power BI Stakeholder Engagement Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams Translate business questions into structured data investigations Provide clear communication on issue status, timelines, and resolutions Data Quality & Continuous Improvement Identify recurring data issues and recommend process improvements Support data quality monitoring and governance efforts Contribute to documentation of data flows, business rules, and standard operating procedures Qualifications and experience Bachelor’s degree in Data Analytics, Information Systems, or related field 2–4 years of experience in data operations, analytics, or a related role (pharma/healthcare preferred) Experience working with external vendors and managing issue resolution workflows Strong SQL skills and ability to query and validate datasets Experience with ticketing tools (e.g., Azure DevOps, Jira, ServiceNow) Preferred Qualifications Familiarity with pharma data ecosystems (HCP/HCO, specialty pharmacy, claims data) Experience with CRM platforms such as Veeva CRM Exposure to cloud data platforms (e.g., Microsoft Azure, Databricks, dbt) Understanding of data governance and compliance requirements (e.g., HIPAA) Key Skills Strong problem-solving and investigative mindset Ability to manage multiple issues and priorities simultaneously Clear documentation and communication skillsAttention to detail and data accuracy Cross-functional collaboration Personal Attributes You are a strong team player, proactive, and have a can‑do attitude. We are looking for an entrepreneurial mindset, someone who can handle ambiguity, analyze, and create clarity, and who desires to be part of an organization where everything isn’t set in stone. We rely on you to help shape the future of therapeutics. The ideal candidate thrives in a dynamic environment, short lines of communication, and an open informal working atmosphere. Travel 5–15 days per year Place of Work Princeton, New Jersey Compensation and Benefits The estimated salary range for this position is $140-$150k. Actual salary determination is dependent on experience, qualifications, and geographic location. This position may be eligible for discretionary annual bonus or an incentive compensation plan, discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package. 401(k) plan with company match Medical, dental, and vision plans Company‑offered Life and Accidental Death & Dismemberment insurance Company-provided short and long‑term disability benefits Unique offerings of Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Saving Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance Mental Health resources Paid leave benefits for new parents EEO Statement Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr