Customer Service Specialist

Our client, a leading organization in the financial services industry, is seeking a dedicated Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Customer Support Department supporting client interactions and ensuring excellent service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Customer Service Specialist

Location: Tempe, AZ

What's the Job?

• Participate in or support low complexity initiatives within Customer Service.
• Review basic or tactical issues, policies, or procedures related to low-risk tasks and deliverables.
• Receive guidance from supervisors while exercising judgment within defined parameters.
• Provide accurate information to client personnel in Customer Service.
• Develop understanding of organizational policies, procedures, and compliance requirements.

What's Needed?

• Minimum of 6 months of experience in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through work, training, military service, or education.
• Strong communication and interpersonal skills.
• Ability to follow instructions and exercise sound judgment.
• Proficiency in basic computer applications and customer support tools.
• Availability to work in-office in Tempe, AZ, with a schedule of three days in the office (Tuesday-Thursday) and WFH on Monday and Friday.

What's in it for me?

• Opportunity to gain valuable experience in a dynamic environment.
• Potential for contract extension and possible conversion to full-time employment.
• Work in a collaborative and inclusive team setting.
• Supportive management committed to your professional growth.
• In-office training during the first month to ensure your success.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.