Global Sea Logistics Customer Engagement Senior Specialist

It's more than a job

At Kuehne+Nagel, a career in Customer Engagement means creating meaningful connections with customers through compelling content, communications, campaigns, and experiences, but it’s also something more. Through your work in Global Sea Logistics Customer Engagement, you’ll help translate business priorities into initiatives that support conversations with customers around the world. Whether developing engaging customer content, supporting global events, or coordinating initiatives across teams and geographies, your work helps bring our Sea Logistics story to life. At Kuehne+Nagel, we all play a more important role than we might imagine.

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As the Global Sea Logistics Customer Engagement Senior Specialist, you will help bring customer engagement priorities to life across content, communications, campaigns, events, and related projects.

Working within the Global Sea Logistics Customer Engagement team, you will translate established strategies and business priorities into high-quality deliverables. This is an experienced, hands-on role for someone who can independently manage multiple workstreams, coordinate effectively with internal and external stakeholders, and move projects from concept through delivery with limited day-to-day supervision.

How you create impact

• Develop, edit, and coordinate customer-facing and internal content, including presentations, communications, articles, case studies, newsletters, social content, briefing materials, and other collateral.
• Translate business input and subject-matter expertise into clear, engaging, and customer-relevant messaging while coordinating content reviews, approvals, and distribution.
• Execute customer engagement campaigns by coordinating materials, timelines, stakeholders, deliverables, and basic campaign reporting from development through launch.
• Support the planning and execution of customer events, conferences, trade shows, and other engagement activities, including communications, speakers, content, vendors, materials, logistics, and follow-up.
• Serve as a reliable point of coordination across Sea Logistics teams, internal functions, and external stakeholders, proactively securing required input, approvals, and deliverables.
• Support vendor quotations, purchasing processes, invoicing, and payment coordination in collaboration with Finance and other relevant internal teams.
• Independently manage multiple Customer Engagement projects and workstreams by maintaining project plans, timelines, action trackers, content calendars, and status updates.
• Anticipate execution risks, identify gaps, escalate issues early, and help ensure projects progress from concept through delivery.

What we would like you to bring

• 5+ years of relevant professional experience in communications, marketing, customer engagement, project management, events, or a related field.
• Demonstrated experience independently coordinating projects involving multiple stakeholders, workstreams, and deadlines.
• Experience developing or managing professional business content and presentations for internal and external audiences.
• Strong written and verbal communication skills, with the ability to turn complex information into clear, professional, and audience-relevant content.
• Strong execution, project management, business judgment, attention to detail, and proactive problem-solving skills.
• The ability to collaborate across functions, geographies, and seniority levels and coordinate stakeholders without formal authority.
• Adaptability in a fast-moving environment where priorities may shift and multiple projects require attention simultaneously.
• Strong working knowledge of Microsoft PowerPoint, Word, Excel, and Teams, with comfort using digital content, collaboration, and project-management tools, including Monday.com.
• Experience in logistics, transportation, B2B services, or another complex global organization is an advantage.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $60,000 and $80,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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