Shift Supervisor (aka Cha-Star)

Shift Supervisor (aka Cha-Star)

Lead a high-energy Chatime location as the Cha-Star, owning shift operations, sales performance, and the customer experience. You will inspire and develop T?Ristas, manage inventory and finances, execute brand initiatives, and ensure shift runs to Chatime standards. This role suits a hands-on leader who thrives in a fast-paced retail food environment as business needs require.

Operational leadership: Oversee all store activities to meet sales and customer service targets.

Team management: Onboard, train, coach, and develop T?Ristas from introductory roles through leadership succession.

Inventory & purchasing: Conduct weekly and monthly stocktakes; place food and product orders; manage shrink reduction.

Customer experience: Take customer orders over the counter, deliver service to Chatime standards, and resolve guest issues.

Product preparation: Prepare drinks, shake beverages, and cook pearls according to standard operating procedures.

Health, safety & compliance: Follow food safety requirements, complete daily and weekly self-audits through Safety Culture, and maintain cleaning and sanitisation of utensils, surfaces, equipment, and floors.

Training & learning: Ensure completion of e-learning modules and develop team skills in sales and customer service.

Policy implementation: Enforce company policies, safe work and manual handling processes, and store procedures.

Minimum experience: 1 year in a similar or supervisory role.

Industry fit: Food and beverage or retail experience strongly preferred.

Leadership skills: Proven ability to set goals, coach teams, and drive performance.

Operational skills: Familiarity with inventory control, POS systems, cash handling, and basic financial reconciliation.

Communication: Strong verbal and written communication skills; multilingual or bilingual candidates are highly desirable.

Personal attributes: Energetic, customer-focused, organized, and able to thrive under pressure.

May be required to work across one or multiple locations and divide time to meet operational needs.

Flexible schedule including weekends, evenings, and public holidays as required by store hours.

Physically able to perform manual tasks including lifting, standing for long periods, and following manual handling guidelines.

Lead a passionate team in a fast-growing brand.

Opportunity to develop a clear career path from T?Rista to leadership roles.

Hands-on role with direct impact on sales, customer loyalty, and local brand presence.

Pay: $10.00 - $14.00 per hour

Work Location: In person