Technical Services Analyst

Temporary

Kforce's client in Charlotte, NC is seeking a detail-oriented and technically skilled Technical Services Analyst to support our in-gym systems and core business platforms. This role ensures system accuracy, smooth operations, and a positive experience for Franchise Partners and Members. Summary: The Technical Services Analyst specializes in in-gym technology platforms, including Mindbody, DOMO, LoopSpark, and the client's App, while also providing Tier One and Tier Two support for retail and nutrition systems. Accountability:

Provide technical support for in-gym systems and core platforms
Troubleshoot and resolve system issues for Franchise Partners and members
Serve as escalation point for complex technical cases
Maintain and improve system processes and documentation
Support technology projects and new system implementations
Assist with cross system support including retail and nutrition platforms

In-Gym Technical Support (Tier 3 Focus):

Serve as the lead technical contact for operational platforms, including Mindbody, DOMO, and the App
Provide advanced troubleshooting, configuration, and process improvement across systems
Act as a liaison for system improvements and vendor collaboration

Cross-System Support (Tier 1 and 2):

Respond to and resolve inbound tickets related to B2B and B2C systems and orders
Escalate Tier 3 technical issues to the appropriate subject matter expert or vendor

System Optimization & Process Development:

Identify recurring issues and recommend scalable, system-level solutions
Contribute to technical documentation, SOPs, and internal knowledge bases

Project & Implementation Support:

Partner with HQ stakeholders to scope, test, and deploy technical projects that impact franchise operations
Provide user feedback and ensure field-readiness for new technology rollouts
2-4 years of experience in technical support, systems analysis, or a related role
Proven experience managing or supporting platforms such as CRMs, POS systems, or enterprise SaaS tools
Strong analytical and problem-solving skills with the ability to break down complex issues into actionable steps
Excellent communication skills; capable of translating technical concepts into clear, business friendly language
Familiarity with ITIL concepts and experience working on a structured service desk environment
Highly collaborative with the ability to work cross-functionally across business and technical teams
Detail oriented, process driven, and focused on delivering high quality, scalable solutions
A passion for empowering others through technology and process improvement

Preferred Qualifications:

Bachelor's degree preferred
Experience using Zendesk or similar ticketing platform
Experience with Mindbody software
Experience with analytics or reporting tools such as DOMO
Knowledge of the fitness industry or franchise systems is a plus

Apply

Vacancy posted 6 days ago

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