Customer Service Representative

Description:

Lamb and Associates Packaging Inc. is a premier packaging manufacturer, with a focus on quality, service and on-time delivery. We are currently seeking a Customer Service Representative who possesses the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred but not necessary.

Requirements:

RESPONSIBILITIES: · Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax · Respond promptly to customer inquiries · Handle and resolve customer complaints · Obtain and manage all documentation and relevant information regarding customer accounts · Process orders, create estimates, and manage customer raw material orders · Direct requests and unresolved issues to the designated resource · Manage key customer accounts and in-house inventory levels · Prepare formal customer quotes · Generate master specifications required for production prior to order processing · Track production orders as required in order to effectively allow for on-time deliveries · Take initiative to alleviate and prevent problems · Learn and maintain fluency with Amtech and Esko Web Center software systems · Work hand in hand with sales staff in order to provide a high level of customer support · The employee may be asked to perform other duties as required by business needs Requirements SKILLS AND QUALIFICATIONS: · Attention to detail and outstanding organizational skills are necessary. · Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives. · Corrugated packaging experience is strongly preferred. · Must have the ability to prepare and maintain complex records and files. · Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes. · A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required. · Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred. · Must be able to clearly facilitate communication between customers, sales representatives and production personnel · Excellent verbal and written communication skills are mandatory.

EDUCATION AND EXPERIENCE · Associates degree preferred and 4-6 years of relevant customer service or account management experience. Position: Salary Non-Exempt BENEFITS Lamb & Associates Packaging, Inc. offers a variety of benefits including health, dental, vision, 401k, short and long term disability, life insurance, hospital indemnity, accident coverage, identity theft and more.

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