Member Specialist

Position Summary Provide member service and maintain the checkout area. Resolve member issues and concerns, promote Sam’s Club products and services, and guide members regarding self‑service technology. Process member purchases including payments, returns, refunds, and exchanges in accordance with company policies for various membership and payment types. Follow company safety standards, procedures, and guidelines, including conducting safety sweeps, handling merchandise properly, and reporting unsafe situations to facility management. Maintain entrance and exit areas by acknowledging members, verifying membership cards, identifying member needs, and assisting with purchasing decisions and merchandise location. Zone the area, arrange and organize merchandise, and assist members with transporting items to preserve a safe shopping environment. Monitor security, secure assets and property, and communicate potential criminal activity following company policies. Keep required documentation, logs, and paperwork and execute emergency response procedures while ensuring compliance with company security and safety practices. Assist in training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning and process improvement opportunities. Ensure the area of responsibility is maintained in accordance with company policies, particularly in handling returns, identifying shrink and damages, and organizing merchandise. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvement opportunities; and adapt to and learn from change, difficulties, and feedback. Core Values & Expectations Respect the Individual : Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; build strong, trusting relationships; communicate with impact, energy, and positivity; mentor and recognize others' contributions. Act with Integrity : Maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company; act selflessly, humbly, self‑aware, honest, fair, and transparent. Serve our Customers and Members : Deliver results while putting the customer first; make decisions based on reliable information; balance short‑ and long‑term priorities; consider how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence : Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; adopt and use new technologies and skills; support others through change. Mandatory Qualifications Retail experience including operation of front‑end equipment such as a cash register and experience using mobile retail applications. Preferred Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications. Benefits Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k), stock purchase, and company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds applicable paid sick leave laws. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are entirely paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $17.00 to $25.00 (the actual hourly rate will equal or exceed the applicable minimum wage). Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Location 5749 SHERWOOD WAY, SAN ANGELO, TX 76901-5643, United States of America Compliance Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr