Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2000 and currently lead a team of four. I've been with State Farm for 33 years, with experience in homeowners claims and agency resources before becoming an agent. State Farm is a family tradition - I'm the seventh State Farm agent in my family. I'm a Mercer University graduate, have been married for 28 years, and am the proud father of twins and triplets.

Giving back to the community is an important part of our agency. We sponsor three local high schools, recognize a weekly high school football player, support the Midwest Food Bank, and I'm proud to serve on the board of the Real Life Center, a local nonprofit.

Our agency offers health benefits, a 401(k), a $100,000 life insurance policy, licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and creating an environment where people can build lasting careers.

Our culture is built on teamwork, integrity, and treating others with respect. We have a tenured team that truly feels like family. I'm looking for someone who is dependable, takes initiative, maintains a positive attitude, and always does the right thing.

ROLE DESCRIPTION:
As an Account Representative for Clay Van Meter - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.