Director of Community Engagement

Job Description

Job Description

About The Institutes

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.

Additionally, we understand the importance of work-life balance—in 2026 Philly.com named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

Director of Community Engagement

The Director of Community Engagement is a leadership position at InsuranceAUM.com, working in close partnership with the Executive Director to grow and steward the organization’s membership community. This role oversees community-facing operations that shape the experience of InsuranceAUM’s members, sponsors, and key industry stakeholders. This includes existing member engagement, new member recruitment, sponsor relationship development, and cultivation of the broader insurance investment community.

The Director will place particular emphasis on deepening relationships with Chief Investment Officers and other investment and finance professionals at insurance carriers across both life/health and property/casualty segments, as well as with InsuranceAUM’s sponsor community, comprised primarily of asset management firms.

What You’ll Do:

Sponsor & Partner Relations

1. Serve as a lead relationship owner for InsuranceAUM’s sponsor community, cultivating and strengthening partnerships with asset management firms and other sponsor organizations.
2. Identify, prospect, and secure new sponsorship opportunities that align with InsuranceAUM’s mission and deliver value to members and sponsors alike.
3. Partner with the Executive Director to develop sponsorship structures, pricing, and renewal strategies that support long-term revenue growth.
4. Represent InsuranceAUM at industry conferences, sponsor meetings, and member events to build and sustain high-value relationships.

Membership & Community Growth

1. Contribute to development and execution of innovative member and community growth and engagement strategies across InsuranceAUM, in close partnership with the Executive Director.
2. Develop, monitor, and report on metrics for assessing the effectiveness of InsuranceAUM’s membership, community engagement, and communications efforts.
3. Prospect and develop new membership and community opportunities, with a focus on Chief Investment Officers and other investment and finance professionals at insurance carriers, spanning both life/health and property/casualty organizations.
4. Strategize and implement business development strategies to ensure InsuranceAUM meets its objectives by growing and retaining its membership community. Focus on opportunities where InsuranceAUM can have the most impact for member organizations and the industry, while garnering significant revenue opportunities for the organization.
5. Ensure all functions – content, events, marketing, and operations – are coordinating with each other to create a seamless member and community experience.

Events & Member Experience

1. Partner with the Executive Director on the strategy and content of InsuranceAUM’s signature events, including the Insurance Investment Executives’ Annual Meeting and its regional and topical forums, ensuring a seamless experience for members and sponsors.
2. Collaborate cross-functionally with content, marketing, and operations teams to align event, editorial, and community programming with member and sponsor priorities.

Leadership

1. Cultivate a positive workplace environment through effective leadership, relationships, and empowerment of employees. Train, develop, and manage colleagues to achieve organizational goals through effective, independent, and interdependent contributions.
2. Serve as a trusted strategic partner to the Executive Director, contributing to organizational planning and stepping in to lead on the Executive Director’s behalf as needed.
3. Assumes additional responsibilities as assigned.

What We’re Looking For:

1. Undergraduate degree required. Graduate degree preferred.
2. 10+ years of membership, community engagement, or related experience required. Experience in a membership organization, professional association, or other not-for-profit organization preferred.
3. Successful B2B sales and business development experience required.
4. Proven experience leading and managing member- or customer-facing teams strongly preferred.
5. Experience in the insurance or asset management industry, including familiarity with Chief Investment Officers and institutional investment professionals, strongly preferred.
6. Strong verbal and written communication skills, with the ability to interact with and influence all levels of the organization, internally and externally.
7. Proficiency in Microsoft Office Suite required (Word, PowerPoint, Excel, Outlook).
8. Proficiency in sales CRM.

Key Competencies

1. Customer Focus: Must be customer service oriented and exhibit the best interest of customers as the main priority.
2. Communications: Exceptional oral and written communications skills and ability to communicate throughout all levels of the organization, both internally and externally. Ability to present information and respond to questions professionally and effectively, conversationally and in written communications.
3. Leadership: The individual must have strong interpersonal skills to develop alliances with internal and external groups. S/he must be comfortable dealing effectively, diplomatically, honestly, and sensitively with all levels of management and staff.
4. Relationship sales: Emphasis on retaining business and closing sales. Ability to conduct strong discovery sessions to learn customer business needs and determining where there is a fit between customer requirements, future needs and The Institutes overall solution set.
5. Collaboration: Experience working in a team-oriented, collaborative environment. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
6. Creativity and Innovation: Ability to think strategically and identify problems and logically generate ideas in approaching resolution.

Special Working Conditions and Physical Demands

1. Significant percentage of workday seated.
2. Significant percentage of workday working with computer workstation.
3. Non-traditional Institutes work hours may be required on an emergency, pre-scheduled, or project basis.
4. Some travel required to attend industry conferences, sponsor meetings, and InsuranceAUM events.

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!