Front Desk Manager

Front Desk Manager

Position Overview

The Front Desk Manager is responsible for overseeing front office operations across multiple locations, ensuring exceptional patient experiences, operational efficiency, and consistent service delivery. This role provides leadership to front desk teams, manages staffing and workflow processes, and collaborates with clinical and administrative departments to support patient access, satisfaction, and organizational goals.

Key Responsibilities

Front Office Operations

• Oversee daily front desk operations to ensure efficient patient check-in and check-out processes, accurate data collection, and smooth patient flow.
• Monitor key performance indicators, including patient wait times, scheduling accuracy, registration quality, and patient satisfaction.
• Ensure compliance with organizational policies, patient privacy standards, and front office best practices.
• Conduct routine audits of front desk activities, documentation, and workflows to maintain accuracy and regulatory compliance.

Leadership & Staff Management

• Lead, mentor, and support front desk staff across multiple office locations.
• Establish clear performance expectations and foster a positive, patient-centered work environment.
• Coordinate staffing schedules and front desk coverage, including managing float staff and cross-training initiatives.
• Provide coaching, performance feedback, and ongoing development opportunities to promote employee growth and engagement.
• Assist with interviewing, onboarding, and training new team members.

Training & Process Improvement

• Train staff on EMR systems, patient registration processes, phone etiquette, customer service standards, and office procedures.
• Support the implementation of new technologies, software systems, and workflow enhancements.
• Identify opportunities for process improvement and develop solutions that increase efficiency, productivity, and patient satisfaction.
• Standardize front office practices across all locations to ensure consistency and operational excellence.

Collaboration & Communication

• Partner with clinical, operational, and administrative leaders to ensure seamless coordination between departments.
• Communicate organizational updates, policy changes, and operational priorities to front desk teams.
• Serve as a primary point of contact for resolving escalated patient concerns and addressing operational issues.
• Collaborate with department managers to identify and implement solutions that support organizational objectives.

Resource & Performance Management

• Manage front office supply inventory, including ordering and distributing forms, office materials, and patient-facing resources.
• Allocate resources effectively, including personnel, tools, and departmental budgets, to optimize service delivery.
• Analyze team and operational performance data to identify trends, mitigate risks, and achieve departmental goals.
• Develop and implement strategies that align front desk operations with organizational performance objectives.

Qualifications

Required Qualifications

• High school diploma or GED required.
• Minimum of 5 years of Front Office Management experience in a healthcare or medical office environment.
• Minimum of 3 years of hands-on front office experience.
• Experience managing staff across multiple locations preferred.
• Strong understanding of patient registration, scheduling, insurance verification, and healthcare front office operations.
• Working knowledge of EMR/EHR systems and medical office workflows.

Preferred Skills

• Customer service and patient relations expertise.
• Knowledge of medical terminology.
• Strong leadership, coaching, and team-building abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and healthcare management software.

Experience Level

Expert Level

This is a Contract position based out of Walnut Creek, CA 94598.

The pay range for this position is $35.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Walnut Creek,CA 94598.

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.