Cafe Service Representative

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The cafe service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items as well as communicating effectively with customers, pilots, and team members within the cafe department.

Requirements

Responsibilities and Duties

1. Greet customers in a friendly, professional manner
2. Complete knowledge of menu items and daily specials
3. Process food sales using the cash register and POS machine
4. Cafe opening and closing duties of food preparation and cleaning
5. Maintain a clean dining area and drink bar throughout the day
6. Cook and prepare menu and daily special items
7. Abide by all standards established by the American National Standards Institute-Conference for Food Protection
8. Provides timely feedback to the company regarding service failures or customer concerns
9. Monitor food supplies and order replacement items as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus- naturally outgoing/extroverted
2. Communicate with customers and employees in person, and on phone
3. Basic mathematical knowledge
4. Basic cooking skills
5. Food safety
6. Punctual and dependable

Reporting Relationship

This position reports to the Cafe Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position.

This position requires working evenings, occasional weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Cooking/customer service experience preferably in the food service industry
2. High School Diploma or equivalent
3. Entry level position
4. Ability to work evenings, occasional weekends and holidays
5. Acceptable driving record
6. Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

Pay

$18.73 - $19.50 DOE

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.