Whey Training Facilitator

Job Summary

Provides training support to Southwest Cheese Site management through interviewing and testing new hires, new hire orientation, certification of employees, support for plant management and human resources, identifying and implementing process optimization projects, training new hires and internal movements, and writing and updating SOP.

Essential Functions

• Responsible for initial interviews and testing (if required) of potential candidates.
• Model Southwest Cheese values, policies, and procedures. 
• Oversee new hire orientation, including informing them of safety and quality regulations.
• Train new and recently promoted employees in various areas as necessary.
• Oversee certifications for forklifts and other manufacturing equipment.
• Conduct audits to ensure employees perform tasks according to standards operating procedures (SOP).
• Demonstrate professionalism in verbal and written communication and behavior.
• Support management as necessary.
• Provide support for performance improvement activities.
• Maintain documentation of employee certifications and all information necessary for orientation, SOPs, etc.
• Assist with employee audits and performance evaluations.
• Utilizes GPS processes, driving zero losses, and upholds the culture of Southwest Cheese non-negotiables.
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the Occupational Safety and Health  Act applicable to their actions and conduct.
• Complies with all applicable food safety regulations and mandates. (Food Safety Modernization Act- FSMA, Safe Quality Foods, Food and Drug Admin, Pasteurized Milk Ordinance)

Delivering on Glanbia’s Values:

• “Showing Respect” - Research issues & incidents with internal teams, business partners, and customers in a collaborative manner that includes professional, honest, and transparent communication.
• “Find a Better Way” - Work with internal and external teams to implement process improvements and/or procedural changes that eliminate non-value-added activities and drive more business value.
• “Winning Together” - Assist with training new team members.  Facilitate or oversee training and standard operating procedure reviews to ensure new hires develop role proficiency.
• “The Customer’s Champion” – Proactively support end-to-end customer needs and strive to meet or exceed SLA timelines.  Take ownership of customer requests and engage with internal teams as required and within a timely manner.
• “Performance Matters” – Meet or exceed all key metrics in line with expectations for the role.  Continually update knowledge of products, product changes, processes, and services to deliver a dynamic customer experience.

Additional Functions

• Participate on committees and Company teams as assigned.
• Perform other duties as assigned.

Qualifications

• Requires a Bachelor’s degree and a minimum of two years related experience or an equivalent combination of education and experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and potential candidates.
• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
• Proficient personal computer skills, including electronic mail, recording keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Comply with all safety policies, practices, and procedures.  Report all unsafe activities to the supervisor and/or the Safety Department.

Typical Physical Activity

Physical Demands

• Regularly involves talking, listening, sitting, and using hands and fingers.
• Frequently involves reaching with hands and arms, standing, and walking.
• Occasionally involves crouching, stooping, kneeling, and/or climbing or balancing.

Physical Requirements

• Manual dexterity sufficient to reach/handle items and work with the fingers.
• Involves light to moderate physical activity performing strenuous day activities of a primarily productive/technical nature.

Typical Environmental Conditions

• May be exposed to high noise levels (i.e., office equipment/production equipment).
• May be exposed to environments where chemicals and chemical-related dust, fumes, and mists are used and/or emitted.  PPE will be provided as necessary.
• May be exposed to heat and/or cold, including the outdoor environment.

Travel Requirements

• • Minimal overnight travel (up to 10%) by land and/or air.

Disclaimer

Must perform the essential duties and responsibilities efficiently and accurately with or without reasonable accommodation efficiently and accurately without causing significant safety threats to self or others.  The above statements describe the general nature and level of work employees are assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

Are you someone who likes to make it happen, make it better, and make it fun? If so, our company offers you an excellent opportunity to do fascinating work and develop a career in a dynamic and innovative environment that makes you and our business successful.