Guest Relations Clerk I/II

Guest Relations Clerk Position

The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the jobsomeone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge, skills, and education. Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion, and belonging. We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described, we invite you to apply.

Position Purpose / Important Application Information

The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest services, performing several registration functions, point of sale transactions, and/or assisting with other departmental work. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.

For more information about the city and what it is like working for the city of Westminster, please visit: Employment | Westminster, CO Opportunity Timeline:

• Posting closes: Monday July 27, 2026
• Screening Interview: Thursday July 30, 2026
• Panel Interview: Thursday August 13, 2026
• Conditional Job Offer and Backgrounds: August-September
• Start Date: Tentatively September

Organizational Competencies and Cultural Values/General Competencies

The City's work culture encourages passionate, positive, and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment, and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service People Integrity Respect Innovation Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse recreational and informational services, and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and recreational trails. This position works towards the accomplishment of the Department's mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness, and literacy.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

General Competencies

Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Demonstrate knowledge of current guest service and business practices, using office equipment and computer software
• Demonstrate excellent skills in guest/host relations
• Learn routine business procedures within 6-month training period and access information.
• Understand and carry out oral and written instructions
• Handle consistent cash transactions accurately
• Assist the public and City staff in a friendly and helpful manner establishing effective working relationships
• Maintain moderately complex records diligently and accurately
• Work in a high-usage/fast-paced recreation facility environment
• Demonstrate knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers
• Demonstrate familiarity with Microsoft Office 365 and recreation software

Every employee at the Guest Relations Clerk II level must also be able to:

• Demonstrate skills and abilities in facility operations, including extensive knowledge of the recreation facility and City operations
• Demonstrate extensive skills and knowledge in computerized registration processes
• Order supplies and forms, and organize and restock inventory
• Demonstrate skills in accounting/billing programs
• Demonstrate proficiency working with other computer software programs such as Excel and PageMaker
• Work closely with Recreation Facility Supervisor, Assistant Recreation Facility Supervisors, program staff, and instructors to ensure effective guest service
• Assist with facility monitoring and set-up of equipment
• Demonstrate knowledge of and ability to work at all Westminster Recreation clerical stations
• Assist in booking facility rentals and group usage

Job Specific Functions

Essential Job Functions, Duties, Responsibilities, and Tasks

Guest Relations Clerk I

1. Perform reception and guest relations duties in a fast-paced, high-volume environment, which may include:
• Selling membership passes, taking program registrations, completing point of sale transactions and merchandise sales, making court reservations, taking general admissions, and handling high-volume telephone calls
• Directing individuals to proper locations, providing information, and other activities that serve the center guests
• Scheduling rooms and birthday parties and assisting with rental requests
• Maintaining, ordering, and inventorying coffee, office, and pro shop supplies, and displays
2. Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift
3. Sort and file various types of correspondence, material, and documents
4. Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns
5. Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts
6. Monitor guest adherence to facility policies and procedures and report disruptive behavior
7. Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations