Data Center Quality & Customer Experience Program Lead

NVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role will be accountable for overall customer satisfaction , clearly articulating the communication strategies at NVIDIA as well as OEM/ODM Executive levels, taking care of high-profile customer critical issues which will require validated experience of customers’ management across NVIDIA and OEMs/ODMs working closely with cross-functional teams. As such, a passion for customer satisfaction, following high quality standards, proven planning, detailed execution, and critical thinking are the cornerstones for this role.What you'll be doing:Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.Identify potential quality improvements and develop mitigation strategies to minimize customer impact.What we need to see:BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.Proven track record to work on Enterprise Data Center products quality management and system operational excellence.Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. Set accurate expectations and keep the scope of the projects on a track to successful execution.Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers.Outstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making.Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups.Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.NVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.You will also be eligible for equity and benefits.Applications for this job will be accepted at least until April 19, 2026.This posting is for an existing vacancy.NVIDIA uses AI tools in its recruiting processes.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. #J-18808-Ljbffr