Finance Associate

Finance Associate

The City of Collinsville is seeking applicants for a full-time, non-exempt Finance Associate. This position is a fast-paced, customer-facing role that works directly with team members and a variety of City Departments, to provide a wide range of services to Collinsville City Hall customers.

Here in Collinsville, the ideal candidate for this position will be self-motivated, highly organized, eager to learn, with a positive attitude and excellent communication and problem-solving skills, all while utilizing sound judgment, discretion, and confidentiality.

Job Responsibilities

• Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
• Answer all City Hall main-line phone calls, assist or redirect callers as needed
• Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
• Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees
• Review and process applications for new water, sewer, and trash service
• Accept and prepare Utility Tax Rebate applications
• Prepare various correspondence and mail
• Perform various research and finance support functions, including data entry, filing, and scanning

Minimum Qualifications

• 3 years of customer support experience or experience of customer service
• Positive attitude and excellent customer service skills
• Ability to work in a fast-paced environment
• Willingness to learn new tasks, ask questions, and adapt as policies and laws change
• Attention to detail
• Ability to perform independent research (e.g., checking multiple software programs for records and cross-referencing information)
• Strong analytical and problem-solving skills
• Ability to stay calm and maintain composure during stressful situations
• Effective communication skills, both verbal and in writing
• Ability to work with people at all levels, including the public, staff, and other municipal, county, and state officials
• Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
• General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
• Comfortable with technology and capable of guiding customers through various web applications in person and over the phone
• Bilingual candidates are highly preferred

Salary and Benefits

• This is a non-exempt, hourly position starting at $46,779.20 - $51,625.60 per year (eligible for overtime and compensation time)
• The City of Collinsville offers a comprehensive benefits package, which includes health, dental, vision and prescription 100% funded by the City for single coverage
• Payment for opting out of City Health Insurance
• Pension is with the Illinois Municipal Retirement (IMRF) system
• Disability Benefits with IMRF
• Student Loan Forgiveness
• Vacation Time, 1 Personal Day/year, and 12 Sick Hours/month
• Tuition Reimbursement Opportunities
• 11 Paid Holidays