Associate, Servicing Operations

Associate, Servicing Operations

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience.

Position Overview

The Associate, Servicing Operations plays a critical role in managing the full billing and collections lifecycles for B2B customers. This position supports end-to-end invoicing operations across systems, drives timely collections in a B2B environment, and leads the onboarding and contract review process for new customers and portfolios. The ideal candidate is detail-oriented, commercially savvy, and capable of balancing the precision required for financial operations with the interpersonal skills needed to manage escalated collections conversations. This role sits at the intersection of finance, operations, and customer success.

Key Responsibilities

• Invoicing & Billing Operations
• Generate, review, and issue invoices for customers
• Ensure invoices are accurate, complete, and sent on schedule in accordance with contractual billing terms
• Reconcile billing data against contract terms, meter reads, and system-generated records
• Manage billing adjustments, credits, and disputes in coordination with internal stakeholders
• Maintain organized invoice records and audit trails within financial systems
• Collections & Accounts Receivable
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances
• Execute a structured collections process for overdue accounts, including email, phone, and written outreach
• Escalate high-risk or non-responsive accounts to management with documented history and recommended action
• Customer Onboarding & Contract Review
• Lead the onboarding process for new B2B customers and portfolios, ensuring all required data and documentation is collected prior to activation
• Review customer contracts to identify billing terms, payment schedules, escalation provisions, and any non-standard clauses that affect invoices or collections
• Translate contract terms into system configurations within billing system to ensure accurate automated billing
• Data Management & Quality Control
• Aggregate customer and account data from multiple sources and validate accuracy before system entry
• Reviewing billing data sets to identify discrepancies, anomalies, or missing information
• Support data pipeline QC processes to maintain integrity across financial and operational systems
• Document data issues and work cross-functionally to resolve root causes

Qualifications

• 5+ years of experience in billing, accounts receivable, collections, or servicing operations in a B2B environment
• Hands-on experience with accounting or invoicing platforms such as Xero, Intacct, NetSuite, or similar
• Demonstrated experience reviewing and interpreting commercial contracts, including billing, payment, and escalation terms
• Strong attention to detail with the ability to identify discrepancies across large data sets
• Excellent written and verbal communication skills, including experience managing difficult customer conversations professionally

Benefits

• HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
• Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.