IT Systems Support Specialist

Requirements Must have: – We need someone with a valid drivers license and dependable transportation to visit customer locations within roughly a 60-mile radius of Red Wing, MN, and Hudson, WI.

• We expect reliable home internet access and a mobile phone.
• Were looking for someone who can collaborate well with a team, work with limited oversight, and juggle multiple priorities.
• You should be comfortable handling frequent interruptions while staying organized.
• Strong verbal, written, listening, and customer service abilities are essential.
• A minimum of a two-year technical program is preferred, though equivalent professional experience may be considered.
• Youll need solid troubleshooting skills, including the ability to work through complex issues in a structured way.
• You should be able to adapt existing knowledge quickly to unfamiliar tools and services.
• We require a good understanding of core networking concepts, including wired networking, wireless networking, TCP/IP, DNS, DHCP, VLANs, access rules, and NAT.
• Experience with Microsoft Windows server and desktop systems, on-premises Active Directory, Microsoft 365 user and security administration, and VMware vSphere/ESXi/vCenter is expected.
• Knowledge of ConnectWise Automate, Control, and Manage, SonicWALL security products, Veeam Backup & Replication, Unifi networking gear, PowerShell scripting, and Microsoft 365 administration will be an advantage.
• This role requires the ability to lift and carry equipment up to 75 lbs and to perform physical tasks such as climbing stairs, bending, kneeling, reaching, and working in confined positions.
• You must be able to use a computer continuously and work seated or standing for extended periods.
• You should be able to adapt to different client-site environments.
• Relocation to Red Wing, MN 55066 before starting work is required.

Responsibilities:

• We provide responsive, service-focused technical support to our customers and their end users.
• We help maintain and support IT solutions across security and disaster recovery, Active Directory, physical and virtual Windows servers, desktops and laptops, Microsoft 365, network switches, wireless systems, storage devices, and related equipment.
• We contribute to the delivery of IT projects.
• We keep accurate and concise time entries that reflect the work completed under our service standards.
• We create and maintain customer documentation.
• We participate in a rotating on-call schedule and scheduled after-hours coverage.

Company: We are StarTech Computing, Inc., a company dedicated to delivering high-quality, cost-effective information technology solutions through strong business partnerships and a commitment to customer success. We are hiring a full-time, in-person Systems Specialist for our Red Wing, MN location, with travel to nearby customer sites and participation in a rotating on-call schedule. This entry-level role offers a pay range of $38,000 to $45,000 per year, bonus opportunities, and a comprehensive benefits package that includes 401(k), health, dental, vision, life insurance, paid time off, an employee assistance program, a health savings account, a retirement plan, and a referral program. #J-18808-Ljbffr StarTech Computing, Inc.