Boutique Manager - Hudson Yards

Summary The Boutique Manager will lead the IWC boutique in Hudson Yards, driving sales performance, managing day-to-day operations, and representing the brand while developing and coaching the boutique team. This role is responsible for achieving business objectives, maintaining boutique standards, and delivering exceptional client experiences. Responsibilities Drive sales to meet targets and key performance indicators Analyze performance and develop action plans to improve business results Ensure boutique operations comply with group and brand guidelines Maintain boutique image and visual standards Create exceptional client experiences and personalized service Plan and execute events and activations to attract clients Recruit, train, coach, and retain high performing staff Conduct daily briefs and one-to-one performance reviews Collaborate with network and office teams to support business goals Requirements 5 years of retail management experience (5-7 years preferred) Strong communication and interpersonal skills Customer centric mindset with focus on client experience Business driven and analytical with KPI orientation Proven leadership and team management abilities Self managing and proactive Outgoing and professional personality #J-18808-Ljbffr