Automation Engineer, Customer Education

At Harvey, we’re transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. Our Customer Education team is defining what best-in-class AI education looks like for legal professionals, building the technical infrastructure to make that possible at scale. Role Overview We are looking for an Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond. You will partner with the Customer Education Strategist Lead, content specialists, and cross‑functional teams to translate educational strategy into production‑grade technical solutions. This is a high‑autonomy role with direct ownership of systems that shape the customer experience at a category‑defining legal AI company. What You’ll Do Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center. Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing. Identify and eliminate bottlenecks in content operations by building automation where it doesn’t exist yet. Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI‑driven innovation across the customer education ecosystem. Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members. What You Have 5+ years of experience in automation engineering, with demonstrated experience designing and building API integrations. Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast‑paced or high‑growth environment. Hands‑on experience building AI agents, LLM‑powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI. Track record of supporting production systems end‑to‑end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure. Strong ability to operate autonomously, translating business needs into well‑architected technical solutions with minimal oversight. Excellent communication skills with the ability to collaborate closely with non‑technical teammates and explain technical tradeoffs clearly. Comfort working in documentation‑heavy or content‑ops environments. Nice to Have Familiarity with content governance or audit systems, including automated review triggers and freshness logic. Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content. Experience coding interactive elements within LMS platforms. Compensation $123,600 - $185,400 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities; requests can be made by emailing View email address on click.appcast.io. #J-18808-Ljbffr Harvey