Student Services Specialist

$21.12 - $29.73 per hour

Minnesota West Community & Technical College

Saint Paul, MN

# Student Services Specialist - Customer Svc Special IntermedApplylocations: MWST - Pipestone Campustime type: Part timeposted on: Posted 7 Days Agotime left to apply: End Date: August 17, 2026 (13 days left to apply)job requisition id: JR0000005308## ****All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).******Working Title:**Student Services Specialist - Customer Svc Special Intermed**Institution:**Minnesota West Community and Technical College**Classification Title:**Customer Svcs Specialist Int**Bargaining Unit / Union:**206: AFSCME - Clerical and Office**City:**MWST - Pipestone Campus**FLSA:**Non Job Exempt**Full Time / Part Time:**Part time**Employment Condition:**Classified - Unlimited**Salary Range:**$21.12 - $29.73**Job Description:**This position provides exemplary customer services and support to both internal and external constituents and provides timely, accurate, and detailed information to prospective and current students, to help the College reach its enrollment goals. The position requires a strong working knowledge of all service areas of admissions, advising, registration and financial aid and is expected to work collaboratively with all Student Services and Student Support offices on more in-depth inquiries for resolution. The Student Support Specialist requires a high level of professional customer service and knowledge in order to research, investigate, and resolve both simple and complex student issues under minimal supervision, regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated and specialized information regarding policies and procedures in high-pressure, high-volume situations. This position includes additional specialized project work and administrative support, based on the need of Office of Student Services and Enrollment. Administrative support, which may include but is not limited to data entry, management of student files and records. This position has direct responsibility for understanding process from the start of the college application to graduation, which requires extensive knowledge of Minnesota State and Minnesota West policy and procedures, technical skills, and great attention to details.All employees, on a daily basis, are expected to execute a service commitment to ensure all students are served and have a positive experience.Serves as the primary customer service liaison within the Office of Student Services and Enrollment. * Maintains a thorough and comprehensive understanding of the College’s admissions processes, college programs, support services and resources and provides clear and concise responses to requests for information and assistance from external customers.* Direct students and families to resources needed to navigate the overall college experience.* Aid with appointment scheduling, online application, financial aid, eServices, and more.* Use specialized knowledge to provide problem resolution for more difficult or more involved, complicated, and controversial issues. Final answer and resolution of problems frequently require outreach and repeated discussions/interviews with the customer. Follow-up with students or staff as needed to ensure proper resolution of the issue. Exercise initiative in resolving situations not requiring the Dean or Director‘s personal attention - only escalate situations as appropriate. Treat all issues with integrity and confidentiality.* Serve as front line in financial aid completion, tracking letter completion, loan counseling, and understanding of awarding of aid.* Educate, guide, and ability to apply state and college policies related to bills, payment, financial aid, code of conduct, grievance, satisfactory academic progress, registration holds, and credit limit.* Schedule, coordinate, and support group and individual campus visits, tours, and other recruitment events for prospective students and their families.* Plan, schedule, coordinate, and support graduation and retention activities and events.* Provide comprehensive support to students, families, employees, campus visitors and external clientele.Perform quality assurance and administrative support to ensure accurate and timely processing of student records and campus operations.* Verify, organize, image and maintain the accuracy of data entered into student records using systems such as Workday, ISRS, EAB/Navigate Student Success & Enrollment Success, and Perceptive Content.* Assist in mitigating student fraud through ID and student information verification.* Conduct student outreach campaigns and follow-up communications to support application, registration, appointments, and other student requirements while providing professional, accurate, and courteous customer service.* Provide campus administrative support by managing mail and shipping, maintaining office, event, and student basic needs supplies, and coordinating EMS event scheduling, contracts, and campus event planning.Business Office Support* Provide accounting support to the campus in the form of receipting, and cash management in preparation for deposit.* Coordinate collections with college business office by identifying student’s deferments, agency funding, etc.* Trouble shooting errors on student’s accounts and monitor the Department of Finance for electronic funds transfer and process appropriately.* Reconcile local bank account monthly.* Sell merchandise in the campus store.* Other business office functions as assigned.Other duties as assigned* Provide additional support to the Office of Student Service and Enrollment through specialized tasks and projects, such as but not limited to student worker supervision, completing requisitions, uploading receipts, outreach to vendors, etc. and communicating to the college. Participate in work group discussion for mapping business processes, measuring improvement and coordinating work for continuous improvement of processes and procedure related to Student Services and Enrollment. Perform other duties as assigned to ensure the smooth functional of the department and maintain the reputation of the organization as a viable business partner.**Salary Range: $21.12 - $29.73 per hour.****This position requires working on-site at the Pipestone campus. Remote work or hybrid work arrangements are not available for this position.****Minimum Qualifications*** Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.* Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes. Ability to answer questions and advise customers of program policies, procedures, and regulations.* Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.* Skill in document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.* Ability to analyze and make recommendations to management for new or revised administrative and program practices and procedures for smooth and efficient office operation.* Skill in basic accounting sufficient to identify and resolve discrepancies in accounting records.**Preferred Qualification*** Translating from Spanish to English to sufficient to meet clients, co-workers, and customer’s needs.* Knowledge of admissions, registration and financial aid procedures and services sufficient to answer student, staff, and the public’s questions.* Knowledge of Minnesota West programs, policies, services, and procedures sufficient to answer questions asked and refer other questions appropriately.* Skilled in using MS Office (Outlook, Word, Excel, and Access), online chat or instant messaging applications, customer relationship management software, or Minnesota State ISRS database.* Knowledge of FERPA and Minnesota Government Data Practices Act and the ability to maintain the confidentiality of private information in compliance with laws, policies, and procedures.* Demonstrated initiative to trouble-shoot and correct incomplete and complicated situations**Other Requirements*** You must apply online and attach an electronic cover letter and resume to your online application in order to be considered for this position.* All applicants must be able to lawfully accept employment in the United States at the time of employment.* In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check******Work Shift (Hours / Days of work)**Monday - Friday**Telework (Yes/No)**No. This position requires onsite work and is not eligible for telework or remote work.**About**Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines. **Benefits Information:**At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. *Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.***Desired Start Date:**09-01-2026**Position End Date:****Open Date:**07-20-2026**Close Date:**08-17-2026
J-18808-Ljbffr Minnesota West Community & Technical College

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Student Services Specialist in Saint Paul, MN vacancy

Family Services Specialist
...education, and serve as a liaison with community agencies. Works in cooperation with all other disciplines (Child Development Services, Student Support Services, Family Wellness, Professional Development and Administration) to ensure staff and families receive adequate...
For students
Local area
BakerRipley
Saint Paul, MN
1 day ago
Field Service Specialist III
$100k - $120k
...professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an... ...and start your journey today! **Job Description**   The Field Service Specialist III is a senior technical expert and field leader...
For students
Temporary work
For contractors
Start working today
Local area
Remote work
Flexible hours
Night shift
Copeland
Saint Paul, MN
5 days ago
Legal Internship
...A public university is seeking a dedicated Community Service Officer Intern to support the Police Department through city ordinance enforcement... ...assistance for work. Candidates must be enrolled as full-time students in a law enforcement related program and must be 18 years or...
For students
Full time
Internship
Wayne State
Saint Paul, MN
4 days ago
Internship
...Jobsitemnasa is seeking a Director of Special Education in Minnesota, responsible for coordinating and improving Student Services programming. This role demands a licensed professional with a commitment to fostering student achievement and implementing program improvements...
For students
Internship
Jobsitemnasa
Saint Paul, MN
4 days ago
Customer Service Representative
$22 - $25 per hour
...recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and... ...limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among...
For students
Hourly pay
Full time
H1b
Work at office
Huntington Bancshares, Inc.
Saint Paul, MN
5 days ago
Funeral Services Assistant (part-time)
$18 per hour
...others? Then look no further! We’re seeking a dedicated Funeral Services Assistant to join our team at SCI! About this position: As... ...program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution...
For students
Part time
Immediate start
Flexible hours
SCI Shared Resources LLC
Saint Paul, MN
2 days ago
Intern
...A leading faith-based organization is seeking a Student Intern for campus ministry in Minnesota. This part-time position focuses on developing leadership in college ministry while working closely with the campus team. Responsibilities include spiritual teaching, evangelism...
For students
Part time
Internship
InterVarsity Press
Saint Paul, MN
4 days ago
Real Estate Investment Analyst Intern
...Mortenson invites motivated students to join our summer Internship program, designed to provide hands-on experience with project teams and real estate investments. You’ll contribute to underwriting, financial modeling, and market research while supporting asset and portfolio...
For students
Internship
Summer internship
Mortenson
Saint Paul, MN
2 days ago
Accounts Payable Coordinator
$22 - $27 per hour
...intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely... ...proper documentation is received and updated. Customer Service Issue Resolution – resolve payment issues with departments...
For students
Work at office
Remote work
Purchasing Services – Business Affairs
Saint Paul, MN
5 days ago
Client Service Representative
$16.16 - $20.66 per hour
CLIENT SERVICE COORDINATOR A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts... ...to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we...
For students
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Local area
Flexible hours
Shift work
Afternoon shift
Banfield Pet Hospital
Saint Paul, MN
2 days ago
Client Representative
$45k - $60k
...looking to train in every aspect of sales, marketing, customer service, and business development. This position is ideal for someone who... ...-minded Someone who prioritizes growth Goal-oriented Student mentality Bachelor's Degree preferred Customer service,...
For students
Full time
Gypsum Consulting Inc
Bloomington, MN
7 days ago
HR Intern
$20 - $21 per hour
...initiatives, and process improvements. This role is ideal for a student or early career professional interested in gaining hands‑on... ...unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by AET’s Chief People Officer (CPO), AET reserves the...
For students
Hourly pay
Internship
Work at office
Immediate start
American Engineering Testing
Saint Paul, MN
5 days ago
Legal Intern
...Assist with legal research and drafting of legal documents Other projects as assigned. Qualifications Current first- or second-year law student. Commitment to Standpoint’s mission, vision and values. Strong research and writing skills. Excellent communication skills, both...
For students
Part time
Internship
Minnesota Council of Nonprofits
Saint Paul, MN
4 days ago
College Financial Rep Intern: Build Your Planning Practice
Northwestern Mutual is looking for College Financial Representatives in Mendota Heights, Minnesota. This internship program offers students the chance to build an integrated financial planning practice with support from experts and a Fortune 500 company....
For students
Full time
Internship
Northwestern Mutual
Mendota Heights, MN
5 days ago
Remote Journalist & FB Admin Intern
...role. The position involves publishing articles and promoting the company's website on social networks. The ideal candidates are students eager to gain experience in social media management and journalism. Knowledge of WordPress is a plus. This internship allows for flexible...
For students
Remote job
Full time
Internship
Work from home
Flexible hours
ATIA Ltd
Saint Paul, MN
4 days ago
Clinical Student Intern
...cutting-edge technology, intensive and medical-surgical units, and specialists to provide the best care and outcomes for our patients... ...to provide on-the-job training and experience to High School Students, individuals recently completing relevant education or certifications...
For students
Temporary work
Internship
Children's Hospitals and Clinics of Minnesota
Saint Paul, MN
1 day ago
Cardiovascular Territory Account Specialist -Minneapolis, MN
$77k - $143k
...for this position.As a Territory Account Specialist (TAS), you’ll lead with purpose -... ...and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience... ...demonstrated proven leadership experience in student sports, fraternities, clubs, activities,...
For students
Full time
Internship
Local area
Remote work
Home office
Visa sponsorship
Relocation package
Novartis
Minneapolis, MN
1 day ago
Cub Pharmacy Grad Intern - Minnesota
...operations skills with a patient-focused pharmacy team. The Pharmacy Student Intern position is a pipeline position for students who have a... ...processing prescription orders, providing courteous customer service, compounding (state law allowing), counseling (state law...
For students
Full time
For contractors
Internship
Immediate start
10 hours per week
United Natural Foods
Saint Paul, MN
5 days ago
ASL Behavior Technician Translator
...training and supervision provided Opportunities to grow into Lead Technician or BCBA trainee roles Supervision hours available for students working toward BCBA certification Meaningful work supporting accessible communication for all learners Requirements...
For students
Hourly pay
Traineeship
Relocation
EMPOWER LEARNING INC
Saint Paul, MN
a month ago
Internship - Journalist and FB Administrator
...Management System (LMS) ~5. Document Management System (DMS) ~6. Service Desk Plus (SDP) ~7. Service Management Systems (SMS) ~8.... ...00, ISO 50001, CobiT, eTOM, TOGAF etc. We are looking for students who are willing to work as Journalists and FB Administrators, with...
For students
Full time
Internship
Work from home
ATIA
Saint Paul, MN
2 days ago
College Financial Representative, Internship Program
$1,000 per month
...resources across our culture to ensure that you experience personal and professional growth in this program. With interest, eligible students have an opportunity to interview for a full‑time Financial Representative or Advisor role upon graduation. Qualifications Are you...
For students
Full time
Internship
Local area
Flexible hours
Northwestern Mutual
Mendota Heights, MN
2 days ago
Behavior Technician ( weekends only )
...supervision provided. Opportunities to grow into Lead Technician or BCBA trainee roles. Supervision hours available for students working toward BCBA certification. Requirements Must be at least 18 years old with starting an education. Must be...
For students
Hourly pay
Traineeship
Relocation
Weekend work
EMPOWER LEARNING INC
Saint Paul, MN
a month ago
Actuarial Leadership Development Program (ALDP) Intern
$27 - $32 per hour
...Science The ALDP Summer Internship Program provides qualified students an excellent opportunity to gain first-hand business experience... ...change or strenuous demands. Customer Focus: Proven customer service skills with the ability to provide service excellence to...
For students
Hourly pay
Work experience placement
Internship
Summer internship
H1b
Travelers
Saint Paul, MN
1 day ago
SRF Consulting Internship Program
...have opportunities at our offices in St. Paul, MN, Madison WI, Omaha, NE and Fargo/Bismarck, ND. This posting is targeted towards students who may be considering transportation related career paths in the following areas: Highway and Municipal Engineering Bridge...
For students
Full time
Summer work
Internship
SRF Consulting Group
Saint Paul, MN
2 days ago
Marketing Intern
...About the Role We’re launching a nationwide Campus Internship Program and are looking for driven, marketing and entrepreneurship students to help bring Bump Connect to their campuses. As a Bump Connect Intern , you’ll act as an official representative and growth marketer...
For students
Full time
Part time
Internship
Local area
Remote work
Flexible hours
Bump Connect
Saint Paul, MN
5 days ago
ABA Therapist
...supervision provided. Opportunities to grow into Lead Technician or BCBA trainee roles. Supervision hours available for students working toward BCBA certification. Requirements Must be at least 18 years old enrolled or completed in a bachelors...
For students
Hourly pay
Traineeship
Relocation
EMPOWER LEARNING INC
Saint Paul, MN
a month ago
Intern - State Farm Agent Team Member
$20 per hour
...Agency is seeking an organized and efficient specialist to fulfill administrative duties and... ...prompt, accurate, and friendly customer service. Service can include responding to... ...an internship, you must be a full-time student currently enrolled in an undergraduate or...
For students
Hourly pay
Full time
For contractors
Internship
Work at office
Flexible hours
Dustin Stifter - State Farm Agent
Saint Paul, MN
2 days ago
Athletic Leadership and Sales Internship
$60k - $150k
...master of captaining your team. This is a paid Internship with robust academic requirements and rigorous education that provides students an opportunity to achieve critical learning outcomes while receiving equal and full pay, alongside our industry leading sales team...
For students
For contractors
Internship
Everlight Solar
Saint Paul, MN
4 days ago
College Financial Representative, Internship Program
$1,000 per month
...and professional growth in this program. With interest, eligible students have an opportunity to interview for a full-time Financial... ...unmatched financial strength and access to the best products and services for our clients.Our Financial Representatives and College Financial...
For students
Full time
Contract work
For contractors
Internship
Local area
Flexible hours
Northwestern Mutual Life Insurance Company
Saint Paul, MN
5 days ago
Mental Health Practitioner
$3,500 per month
...Description Job Description Job description Peoples Development Services (PDS) ARMHS Mental Health Practitioners provide mental health... ...sciences or related field OR current Master’s Degree student Experience in ARMHS service delivery Must be able to pass...
For students
Hourly pay
Full time
Contract work
Part time
Internship
Relocation
Trial period
Relocation package
Monday to Friday
Flexible hours
Peoples Development Service Llc
Saint Paul, MN
14 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Student Services Specialist. Be the first to apply!