Operations Team Member - Sports Facilities Food & Beverage, Missouri

Job Description

Job Description

OPERATIONS TEAM MEMBER - Sports Facilities Food & Beverage, Missouri

Sports Facilities Management, LLC

LOCATION: Chesterfield, MO

DEPARTMENT: OPERATIONS

REPORTS TO: FOOD & BEVERAGE MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Sports Facilities Food & Beverage Missouri, LLC (the "Company") provides food and beverage services at the Chesterfield Valley Athletic Complex in Chesterfield, Missouri. The Chesterfield Valley Athletic Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of the Chesterfield area. Our championship level team is focused on fun, fulfillment and service built to enrich the community as well career and personal growth.

The Company is part of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member is expected to provide excellent customer service to all guests and to always display a vast amount of knowledge of the facility's operations and offerings. Key responsibilities include facility set up, maintenance, and communication with city staff

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Assist with coordinating all facility events and parties
• Communicate clearly and timely with Manager(s)-On-Duty (MOD) to ensure proper setup, coordination of activities, and cleanup for all parties
• Assist in the maintenance of park, recreation, beautification areas, rights-of-ways, and public grounds
• Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with guests
• Complete special projects, daily assignments and other duties as directed by management
• Perform all duties as assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate field equipment
• Facility has intermittent noise
• Must be able to lift 50 lbs

PREFERRED:

• Have a basic understanding of sports
• Customer service experience
• Event experience