Restaurant Host/Hostess, Manning's (Caesars New Orleans)

Job Description

Join a team that goes all-in on you. Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

Benefits: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• Free Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Discount Program within Caesars Partner Network
• Fun and Free Team Member Events
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

About the Role: The Restaurant Host/Hostess is responsible for greeting and seating guests promptly and courteously, ensuring all transactions are accurately processed, and maintaining cleanliness in guest areas. Assists in various service tasks, handles customer concerns, and acts as a role model to other employees while adhering to company policies and procedures.

Our Ideal Candidate:

• Conducts assigned duties according to procedures.
• Greets guests quickly and courteously.
• Seats Guest promptly and with a smile.
• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio).
• Be aware of table status and control seating times.
• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
• Knows how to ring up all transactions and all tenders.
• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
• Handles and solves any concerns and questions from customers.
• Keeps all guest areas clean and neat.
• Enters guests' merchandise in register, takes money from customer and accurately gives back change.
• Responsible for accurate control of cash drawer.
• Operates cash register and properly settles merchandise purchase
• Itemizes totals and presents guests with the price for payment
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

A Few More Things:

• High volume dining experience preferred.
• OpenTable or reservation system knowledge recommended
• Understands variance policy of cash drawer and maintains low variance
• 1-year experience in customer service.
• Must possess basic math skills.
• Must be able to count cash drawer accurately
• Must possess excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
• Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Gaming Permit: N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Note: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.