Surgery Scheduler

Job Description

Job Description

Surgery Scheduler / Patient Procedure Coordinator

Location: Peoria & Phoenix, Arizona
Position: Full-Time

We are looking for an experienced, personable, and highly accountable Surgery Scheduler / Patient Procedure Coordinator to join our growing medical practice.

This is not simply a scheduling position.

We are looking for someone who takes ownership of the patient journey from the time a procedure is ordered until the procedure is successfully scheduled and completed.

The right person is warm and reassuring with patients, confident discussing financial responsibility, highly organized, and persistent about following up. You should be someone who doesn't like seeing things fall through the cracks—and who takes personal responsibility for getting them resolved.

If you are the type of person who says, “I'll take care of it,” and then actually makes sure it gets done , we want to meet you.

You will coordinate the surgical/procedure scheduling process, including:

• Receive and manage procedure orders from providers
• Contact patients promptly to coordinate scheduling
• Explain the scheduling process clearly and confidently
• Coordinate procedure dates with patients, providers, facilities, and clinical staff
• Verify insurance information and applicable authorization requirements
• Work closely with the authorization team to ensure procedures are ready to proceed
• Communicate estimated patient financial responsibility and confidently discuss payment expectations
• Answer patient questions regarding scheduling, preparation, and next steps
• Provide and review pre-procedure instructions
• Track patients who are not yet scheduled and proactively follow up
• Document patient communication accurately in the EMR
• Monitor open procedure orders and work queues to ensure nothing falls through the cracks
• Coordinate necessary documentation with hospitals and ambulatory surgery centers
• Confirm procedures and help resolve last-minute scheduling issues
• Communicate effectively with physicians, medical assistants, authorization staff, front-office staff, and leadership

• Are warm, personable, and confident communicating with patients
• Are comfortable discussing money and patient financial responsibility
• Can have difficult conversations professionally and compassionately
• Are persistent without being pushy
• Have exceptional follow-up and follow-through
• Take ownership of problems instead of passing them to someone else
• Can manage a large number of open tasks without losing track of details
• Remain calm when priorities change
• Communicate confidently with physicians and clinical staff
• Enjoy solving problems
• Are comfortable working independently while being part of a team
• Take pride in getting things DONE

Preferred:

• 2+ years of medical-office experience
• Previous surgery or procedure scheduling experience
• Experience working with insurance verification and/or prior authorization
• Experience discussing patient financial responsibility or collecting patient balances
• Experience using an electronic medical record system
• eClinicalWorks experience is a plus

We will consider candidates from other healthcare backgrounds who demonstrate exceptional patient communication, organization, ownership, and follow-through.

You will be joining a growing specialty medical practice where this position has a meaningful impact on both the patient experience and the success of the practice.

We value people who take initiative, communicate well, solve problems, and take ownership of their responsibilities.

If you enjoy building relationships with patients while managing a fast-moving and detail-oriented process, we'd love to hear from you.