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Junior IT Escalation Manager: Incident Coordination

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, is seeking a Junior Escalation Manager in Boston, Massachusetts. This role focuses on managing escalated IT incidents and ensuring timely resolution by coordinating across multiple teams. Candidates should have a Bachelor’s degree and up to 3 years of IT support experience. The compensation for this position ranges from $70k to $97,400 annually, depending on experience and qualifications. To thrive in this role, strong problem-solving and communication skills are essential. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 13 hours ago
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