Junior IT Escalation Manager: Incident Coordination
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Junior Escalation Manager in Boston, Massachusetts. This role focuses on managing escalated IT incidents and ensuring timely resolution by coordinating across multiple teams. Candidates should have a Bachelor’s degree and up to 3 years of IT support experience. The compensation for this position ranges from $70k to $97,400 annually, depending on experience and qualifications. To thrive in this role, strong problem-solving and communication skills are essential. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
- The Escalation Manager, Junior supports the structured handling of escalated IT incidents by serving as a coordination point for issues that cannot be resolved at the initial support level. This role monitors escalated tickets affecting mission‑critical systems, validates...JuniorContract workWork experience placementWork at office
- A fast-growing cybersecurity startup in Boston is looking for a Junior Account Coordinator to support client-facing teams and manage customer relationships. The successful candidate will assist with client onboarding, coordinate meetings, and maintain client records in...JuniorHourly payFull time
$15 per hour
...the game. To aid in this effort, YBS Junior Coordinators are responsible for representing the Red... ...conditions, game statistics, and incidents, among other pertinent data. Utilize mobile... ...the Boston Red Sox and Fenway Sports Management, we go beyondembracingdiversity.We’re...JuniorHourly payFlexible hoursNight shift$20 - $25 per hour
...Experience Level: Entry-level Compensation : $20-25 per hour Position Overview As a Junior Account Coordinator, you will play a crucial role in supporting our client-facing teams and managing customer relationships. You'll collaborate closely with account managers to...JuniorHourly payFull time$138.3k - $159.44k
...Interim Assistant Principal and Special Education Department Coordinator of Next Wave Junior High and Full Circle High School Somerville Public... ...solving, and systems‑thinking skills, with the ability to manage complex scheduling, compliance timelines, crisis response...JuniorTemporary workInterim role- ...Position Summary Overseeing and managing technical IT staff, manages on-premises and cloud-... ...Resolves the more complex problems, escalated by staff and provides direct assistance... .... Participates in and helps coordinates end-user trainings. Schedules staff for...Flexible hours
$120.8k - $177.1k
...ll Do At SimpliSafe, corporate IT is part of the Information Security... ...technology. We're looking for an IT Manager to join our IT team in Boston,... ...meet business needs. Serve as an escalation point for complex incidents, outages, or challenging support requests...Work at officeRemote work2 days per week- ...The IT Infrastructure Manager is responsible for managing and maintaining the... ...initiatives, risk assessments, and incident response activities.... ...communications. Coordinate with vendors, consultants,... ...Provide technical guidance and escalation support for complex infrastructure...Remote work
- Description The IT Manager is responsible for overseeing the Credit Union’s information technology... ...including user access controls, incident response, vulnerability management, and... ...and business continuity requirements. Coordinate closely with internal stakeholders...
$118.3k - $306.4k
...owns the foundational platform that manages service limits, quotas, and... ..., execution, and cross-functional coordination. Lead teams operating large-scale... ...operational ownership. Participate in incident management, customer escalations, and operational reviews as needed...Temporary workRelocation packageFlexible hours$158k - $197k
...Construction is hiring an IT Operations Manager to join the IT Senior Leadership... ...including service levels, escalation paths, on-call coverage,... ...visibility issues; lead major incident response for end user... ...change and the change calendar; coordinate with application,...Summer workWork at officeWork from home- ...OMST) provides support to local IT leaders by continually... ...Commonwealth. The Municipal & School IT Manager will work with local... ...and foster communication and coordination among municipal and school IT... ...cybersecurity awareness training, cyber incident response planning, and...Full timePart timeWork experience placementLocal areaWork from homeMonday to Friday
$69.7k - $91.35k
...architecture, and procedures, coordinates with engineers on more... ...ServiceNow to support incident, request, change, and related service‑management processes. Maintain... ..., or with comparable IT service‑management... ...Experience working as a junior ServiceNow developer/analyst...Contract workWork experience placementWork at officeRemote work- ...infrastructure across hybrid environments • Manage the full lifecycle of hybrid... ...• Serve as senior escalation point for critical production incidents and drive root cause analysis to... ...processes, and runbook development • Coordinate and execute production maintenance...
$84.9k - $91.35k
...Mgmt Lead directs lifecycle management of hardware and software assets... ...with discovery tools and IT service‑management platforms... ...supports operations and audits. Coordinate closely with procurement and... ...link configuration items to incidents, problems, and changes for better...Contract workWork at office$75k - $120k
...seeking an accomplished and experienced IT Service Delivery Manager with a demonstrated history of... ...infrastructure, application monitoring, incident and problem management, and IT service... ...and trends Act as a knowledgeable escalation path for front-line technology support...Contract workTemporary workWork at officeLocal areaFlexible hours$85k - $110k
...a proactive and detail-oriented Safety Coordinator to champion health and safety at our manufacturing... ...all levels. Lead investigations into incidents, near misses, and unsafe conditions.... ...Manufacturing, Production, and Management Industries Construction Hardware Manufacturing...Full timeSeasonal workWork at officeDay shiftEarly shift- ...Information Systems. The candidate will work with business users and management to interpret and translate agency policies, business rules,... ...and reporting. ssist with testing and project coordination/ communication. Willingness to learn and train as Salesforce...JuniorWork experience placementWork at office
$79.1k - $158.2k
...Technical Project Manager About the Role... ...issue tracking, and coordination of support... ...clinical engineering and IT support teams.... ...point of contact for escalated technical issues and... .... Support incident response as needed... ...Provide mentorship to junior project managers and...Contract workTemporary workWork experience placementLocal areaFlexible hours$23.68 - $33.16 per hour
...safety, and sanitation regulations. In the absence of other management, oversee the running of the culinary team in the performance... ...training Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production...JuniorFull timeLocal areaRemote work- ...RemoteFetch is looking for a Group Reservations Specialist to coordinate group-related scheduling and reservations. This fully remote position... ...administrative assistance. Key responsibilities include managing reservations, communicating with clients, and maintaining...Remote work
- ...learning team, led by the Academic Fieldwork Coordinator (AFWC), Doctoral Experience Capstone (DEC) Coordinator... ...and procedures; researches and resolves escalated problems or concerns and may communicate on behalf of managers. May monitor and request updates to website...Temporary workPlacement yearWork at office
$190k - $210k
...such as Device APIs and Device Lifecycle Management, as well as broader platform... ...including observability, supportability, incident readiness, and production quality. Credibility... ...Experience driving delivery and organizational coordination across Product, Architecture, QE,...Casual workWork at officeImmediate startWorldwide- Job Title: Executive Administrator / Junior Project Manager Location: Chennai (Hybrid) Experience Level: Junior to Mid-level Position... ...comfortable with basic project management and executive coordination, who enjoys organizing work, following up on action items,...JuniorLocal areaShift work
$166.35k - $195.7k
...Join Coinbase's Internal Audit team as an IT Manager and own end-to-end delivery of complex... ...-year IT and security audit roadmap, coordinating coverage with co-sourced partners and cross... ...validation of remediation activities—escalating delays or thematic concerns to senior...Work at officeLocal area$81.15k - $83.57k
...Information Technology Manager/Information Security... ...Key Responsibilities IT Operations & Service... ...including ticket management, escalation, and resolution... ...experience across sites Coordinate onsite and remote... ...to security risks and incidents in coordination with...Permanent employmentFull timeLocal areaRemote work$94.1k - $150k
...automation patterns. The position leads incident response, problem management, and optimization activities for... ...analysis for complex cloud incidents, coordinating across infrastructure, application,... ...in an enterprise or federal IT setting.? ~ Significant hands-on experience...Contract workWork at office$865 - $1,195 per week
...A logistics company is seeking a Transportation Support Coordinator (Remote) to assist drivers, dispatchers, and brokers in freight logistics. The role offers 100% remote work with flexible hours and an entry-level weekly salary of $865–$1,195 depending on experience,...Remote workFlexible hours- ...Microbiology and Genetics seek an Administrative Coordinator. The Administrative Coordinator provides... ...of the Senior Administrative Manager, the Coordinator ensures timely and accurate... ...coordination with unit supervisors. Escalates issues to the Senior Administrative...Monday to Friday
- ...IT Manager Of The Threat Intelligence Team At Medtronic, you can begin a life-long career of exploration and innovation, while helping... ...Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments. Oversee...Work experience placementWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Junior IT Escalation Manager: Incident Coordination. Be the first to apply!
- information technology business manager Boston, MA
- it marketing manager Boston, MA
- senior information technology manager Boston, MA
- it team manager Boston, MA
- it sales manager Boston, MA
- senior it service manager Boston, MA
- it manager remote Boston, MA
- information technology manager Boston, MA
- IT program manager Boston, MA
- it strategy manager Boston, MA



