Field IT Support Technician

Field IT Support TechnicianAre you a hands-on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical knowhow with a strong customer-service mindset. This position is on site at Findlay, OH, and frequent travel to Sidney, OH will be required.What You'll Do:Provide on-site, hands-on technical support within McLane Distribution CentersSupport both restaurant and retail service operations with timely, high-quality IT assistanceInstall, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devicesSupport servers, network infrastructure, telecommunications, and related hardwarePartner closely with operations teams to minimize downtime and resolve issues quicklyDeliver excellent customer service while supporting fast-paced, mission-critical environmentsDocument issues, solutions, and equipment changes accuratelyWhat We're Looking For:Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent hands-on experience1–3+ years of experience in field IT support, desktop support, or technical support rolesExperience supporting hardware and software in warehouse, manufacturing, or operational environments preferredStrong customer service and communication skills are essentialExperience supporting desktops, laptops, RF devices, wearable technology, and peripheralsBasic knowledge of servers, networking, and telecommunications equipmentAbility to troubleshoot hardware and software issues effectively in the fieldComfortable working on-site in distribution center environmentsOrganized, dependable, and able to manage multiple prioritiesWhy Join Us:Make a direct impact supporting mission-critical distribution operationsHands-on technical role with exposure to diverse technologiesStable organization with long-term career growth opportunitiesTeam-driven culture that values reliability, service, and accountabilityOpportunity to build both technical and customer-facing skillsBenefits you can count on: This position is an hourly role that pays between $29-$31Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurancePaid time off begins after 90 days. 401(k) Profit Sharing Plan after 90 daysAdditional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!