Senior Supervisor - FLL Airport

Senior Supervisor

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more. We are committed to being a leading provider of commercial services within the aviation industry. Our teams focus on maintaining a positive working environment and treating all team members with respect. With more than 200 locations across the world, we offer opportunities for career progression.

The Senior Supervisor is a critical leadership role that oversees all aspects of airport operations to ensure a seamless experience for passengers. This position involves managing and guiding multiple teams, strategizing operational improvements, and maintaining compliance with aviation regulations and safety standards. You will be responsible for implementing effective procedures, addressing complex logistical challenges, and ensuring consistent customer satisfaction. You will play a key role in staff development, conducting training sessions, and fostering a positive work environment. Additionally, you will work with airline partners, airport authorities, and other stakeholders to optimize service delivery and operational efficiency.

Responsibilities include:

• Ensuring the efficient and safe operation of airport services, adhering to all safety regulations and protocols
• Providing guidance, mentoring, and coaching to supervisors, fostering a culture of continuous improvement
• Monitoring and managing staff schedules, workload, and assignments to optimize resource allocation
• Conducting regular departmental meetings to communicate goals, expectations, and updates on airport operations
• Collaborating with other airport departments to coordinate activities and resolve operational challenges
• Training and onboarding new supervisors, ensuring they are well-versed in company policies and procedures
• Conducting performance evaluations for supervisors and providing constructive feedback for their development
• Maintaining accurate records of attendance, performance evaluations, and incident reports for the team
• Handling escalated customer inquiries and complaints, striving for exceptional service and resolution
• Enforcing company policies, procedures, and standards, addressing any non-compliance issues promptly
• Identifying areas for process improvement and implementing efficiency-enhancing measures
• Assisting in budget preparation and cost control efforts for the department
• Ensuring that all equipment and vehicles are properly maintained and serviced to prevent downtime
• Managing inventory levels and reordering supplies as needed to support airport operations
• Monitoring compliance with security procedures and reporting any security incidents or breaches
• Participating in emergency response and crisis management activities as required
• Promoting a culture of safety and encouraging team members to report safety concerns and hazards
• Staying informed about industry developments and best practices to continuously improve airport operations
• Serving as a key point of contact for senior management, providing updates on department performance, challenges, and recommendations for improvements
• Exemplifying PrimeFlight customer service and safety standards
• Performing any additional duties as assigned by management

Qualifications include:

• 18 years of age or older
• Legally authorized to work in the country of employment
• Must hold a valid driver's license
• Communicate effectively in English (reading, writing, speaking)
• 5 years of management experience
• 3 or more years of experience in aviation/distribution
• Intermediate/Highly proficient in Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays

Physical activity/working conditions may include:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to biohazards and/or chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
• Specific vision abilities required for this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.