Security Associate / Customer Service Greeter

Responsive Recruiter

As a Crossroads Security Floor Associate, you'll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

What you'll do:

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

You are:

• Experienced. You're a pro at providing un-armed surveillance.
• Team-oriented. You're a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A problem-solver. You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You'll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful. You understand professional boundaries in the workplace.

You will:

• Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers. You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Perks:

Health + Wellbeing

• Support your wellbeing. We care about our employees holistically and offer sick paid time off.
• Prioritize health & wellness for all. We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

Work/Life Harmony

• Give you incentives when you work during the holidays. We pay time and a half on select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
• Encourage work/life balance. We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

Financial Health

• Contribute to your 401(k). Free money? We'll match up to 4% of your contribution as soon as you enroll and an additional discretionary 2% at year-end! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You'll be able to access pay as you earn it through our partner app ZayZoon.
• Contribute to Commuter Benefits. Take public transit? We'll contribute and match a portion of your commuter account monthly.

Growth + Development

• Empower you. You'll participate in a quarterly Security Virtual Meeting where you'll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you. We'll provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful. As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements:

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991. Since opening the doors of its first location in the heart of San Francisco's Fillmore District, Crossroads has expanded over time to 38 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, and Houston. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing. Crossroads has been featured in Harper's Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the 'resale revolution.'

If you like working in a fun, positive environment, you'll enjoy a career with us! Compensation: $19.00 - $23.00 per hour

Our Mission & Values

Who We Are

Crossroads Trading has been a leader in the resale fashion industry since 1991. We have brick and mortar locations nationwide where we buy, sell and trade on-trend used clothing to the public.

Our Values

Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right.

Commitment to Diversity & Inclusion

Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. We celebrate and embrace the differences of all our team members and want you to feel that you belong, starting from day one.

Growth Opportunities

Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!

Pursuant to any "Ban the Box" ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Crossroads' policy is to fill every position without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender (including gender identity and gender expression), marital or partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state or local laws. CTC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. Please contact the president or CEO of Crossroads Trading Co. if you have any questions or complaints regarding this policy.