Team Member - Cake Froster/Guest Service Representative

Job Description

Job Description

Benefits:

• Free uniforms
• 401(k)
• Employee discounts

At Nothing Bundt Cakes , our Team Members learn how to create joy for our guests in every way, from the front of the house to the heart of the house! As a Team Member, you will:

* Learn to frost our delicious cakes, available in four sizes and tons of exciting flavors, making every moment for our guests extra sweet
* Have the opportunity to flex and grow your time management, prioritization, and multi-tasking skills
* Play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch
* Make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community

Accountabilities/Duties:
As a Guest Service Representative – 

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete a unique celebration. 
• Processes guest orders efficiently and accurately utilizing the point-of-sale system
• Invites guests to join NbC Rewards Program and Mobile App to benefit from special promotions, earn rewards, and stay connected to the brand. 
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. 
• Replenishes retail merchandise and the cake display case to ensure a strong visual presentation. 
• Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Actively engages in training initiatives when needed, including but not limited to onboarding new hires within your department, providing necessary retraining, or participating in cross-training efforts across different departments.

As Froster – 

• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes. 
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
• Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels. 
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs. 
• Monitors inventory of frosting supplies and notifies management when replenishment is required. 
• Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues.
• Cleans, sanitizes and restocks workstation, ensures frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher/Utility Employee. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Actively engages in training initiatives when needed, including but not limited to onboarding new hires within your department, providing necessary retraining, or participating in cross-training efforts across different departments.

Core Values and Competencies: 

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
  • Keeps the good of the team or guest ahead of personal interests or gain. 
  • Displays humility and empathy in interactions with others. 

• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards. 

• Genuine Connections
  • Projects warmth, enthusiasm and optimism that attracts others. 
  • Builds positive, productive relationships with all team members. 
  • Listens actively and communicates openly, clearly and respectfully. 

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. 
• Is comfortable with new technology and has the ability to operate a point-of-sale system. 
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 
• Has the capacity to stand for extended periods of time and work in a fast-paced environment. 
• Can understand written and oral directions, interpret instructional documents such as recipes, order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.
  • Please note that NbC recipes are available in English and Spanish. 
• Understands basic units of measurement used in the U.S.
• Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers. 
• Has the physical capacity to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time. 
• Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule. 
• Can evaluate products, processes, information and surroundings to determine compliance with standards. 
• Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards. 
• Is diligent, organized and self-motivated, with the ability to prioritize workload and operate independently with minimal supervision. 

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older. 
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.