Member Care Representative

Job Description

Job Description

Member Care Specialist

At Local Fare Jax, we connect families with locally sourced food from trusted farmers. Every order represents real relationships between our members and our farms, and we take that responsibility seriously. We are hiring a Member Care Representative who can deliver fast, accurate, and thoughtful support while helping improve the overall member experience. This is not a call center role. It is a member success and operations role focused on care, onboarding, and retention.

What You Will Do

• Respond to member inquiries via phone and email in a timely and professional manner
• Resolve order issues, delivery questions, and account needs with accuracy and urgency
• Support new members through their first 90 days to ensure a smooth onboarding experience
• Help members customize orders and get the most value from their subscription
• Identify and support at risk members to improve retention
• Manage order adjustments before weekly fulfillment deadlines
• Track and document all member interactions clearly in our system
• Spot recurring issues and help improve internal processes

What Success Looks Like

In this role, success means:
• Members consistently receive fast and accurate support
• New members feel confident and supported within their first 90 days
• Fewer order errors and fewer delivery issues
• Improved member retention and reduced churn
• Strong communication and clean documentation
• You become fully confident in our systems and workflows within 90 days

What We Are Looking For

• 2 plus years in customer service, hospitality, logistics, operations, or admin support
• Strong attention to detail with a high level of accuracy
• Clear, calm communicator who handles pressure well
• Reliable and consistent, especially with Tuesday through Saturday schedule
• Comfortable working in systems and following structured processes
• Strong sense of ownership and follow through
• Interest in local food, community, or mission driven work

Why Join Us

• Work for a fast growing local food company with real community impact
• Employee discount on farm fresh food
• Opportunity for growth as the company scales
• Be part of a mission that supports local farmers and families

Pay: $45,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• PTO after 6 months

Job Type: Full-time
Tuesday–Saturday | 8:30 AM–5:00 PM