Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• 401(k)

About our Agency
What sets the Matt Arce Agency apart is our team's wealth of experience, totaling over 42 years in customer service. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. I opened my State Farm agency in January of 2023 after spending over 6 years assisting State Farm customers at my father's agency. We are a growing full-service insurance agency.

ROLE DESCRIPTION:
As Account Representative for Matt Arce - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Willingness to obtain Property & Casualty license.