Account Sales Manager

Account Manager

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding customers' environments and aligning Ricoh solutions to achieve their mission-critical goals and objectives. Success in this position requires building strong relationships with decision-makers and influencers while identifying opportunities to grow Ricoh's business.

Job Duties and Responsibilities Business Development

• Understand the customer's environment and identify opportunities within new and existing accounts to increase Ricoh's market share.
• Build relationships with decision-makers and influencers to generate new sales opportunities.
• Solve critical business challenges, both those already identified and those uncovered through research and strategic questioning.
• Focus on understanding how customers buy rather than simply what they buy, emphasizing their business needs rather than a predetermined product or service.
• Effectively communicate Ricoh's value proposition and solutions.
• Differentiate Ricoh's ability to accelerate digital transformation through compelling storytelling and solution-based conversations.
• Identify opportunities aligned with Ricoh's portfolio of products and services.
• Articulate the financial impact of purchasing decisions and how they affect customers' business outcomes.
• Develop and confidently deliver compelling presentations in both in-person and virtual environments.

Qualifications Education, Experience, and Certifications

• Bachelor's degree or equivalent professional experience required.
• Minimum of 3 years of demonstrated business development experience required.
• Experience in an IT and/or software services environment preferred.
• Understanding of document workflow solutions and business processes preferred.
• Foundational knowledge of profit and loss (P&L) components.
• Ability to research and analyze customer organizations to support meaningful business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence and drive results.
• Solid understanding of the solution design process.
• Ability to bring thought leadership to customer engagements.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain professional relationships with key stakeholders.
• Maintains current knowledge of Ricoh's products, services, and solutions.
• Ability to assess customer environments and develop strategies to extend and expand Ricoh's core services across the enterprise.
• Strong learning agility and adaptability.
• Ability to navigate customer approval processes, build sponsorship, and create advocates within customer organizations.

Working Conditions, Mental, and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are varied and may require interpreting, understanding, and applying complex information, data, and instructions.
• Responsible for preparing, presenting, and communicating a variety of information to internal and external stakeholders.
• Minimal physical effort required. Work is primarily sedentary but may involve walking, standing, bending, reaching, and occasionally lifting or carrying items weighing less than 10 pounds (e.g., files, documents, office supplies).
• Requires regular use of standard office equipment and basic dexterity skills, including keyboarding and hand-eye coordination.
• Approximately 20% travel required, including occasional overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 8340
• Job Category Office Solutions
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Dallas, TX, United States (Hybrid)
• Driving requirements Personal Vehicle
• Relocation Option Relocation not available
• Sign-on Bonus No