Pharmacy Tech (Bilingual)

Patient Intake Coordinator Bilingual Spanish, Specialty PharmacyPatient in-take coordinator Bilingual Spanish, Specialty Pharmacy provides crucial operational and sales support to pharmacy patients, the Sales team, healthcare providers, and referral networks. Serving as a primary liaison between patients, doctors, insurance providers, and internal teams, this role ensures seamless client onboarding, accurate data management, and swift care coordination.What you'll doWelcome patients to TrustRx Pharmacy: The enrollment team is the first point of contact for every patient, prescriber, and attorney who reaches us — from answering the phone and completing intake, to following up on refills and address updates. New or returning, you're the voice they hear first.Patient & Client Onboarding: Ingest and accurately record client and referral information into the internal database; maintain and update existing referral records.Customer & Referral Support: Handle heavy volume of inbound and outbound calls involving patients, physicians, attorneys, sales representatives, and insurance providers.Cross-Departmental Collaboration: Partner with internal teams, sales reps, and external vendors (e.g., dedicated FedEx account managers) to expedite patient services and resolve workflow issues.Communication & Account Tracking: Log detailed notes for all communications, share account specifications with relevant departments, and alert sales teams to account exceptions.Process Improvement: Proactively identify opportunities to optimize quality, workflow efficiency, and internal procedures to drive referral conversions.Who you areCertifications: Pharmacy Technician CertificationExperience & Skills: Strong customer service background with demonstrated phone etiquette and conflict-resolution skills.Technical Proficiency: Proficiency in database management, Windows-based applications, and software support systems.Professional Competencies: Exceptional verbal and written communication, proactive problem-solving, strong multitasking skills, and acute attention to detail.Schedule Flexibility: Ability to work Monday through Friday across varying shifts.Preferred QualificationsBilingual proficiency in Spanish and English.Working knowledge of prescription medications.Pharmacy Technician Certification, will consider those with tech in training status.Why Healthcare.comWe're building a company for people who want to be part of what's changing, not watching it happen. Here, you'll have the opportunity to take on meaningful challenges, share new ideas, and make an impact you can see.The Good StuffMedical coverage with PPO and HSA plan optionsCompany funded HSA contributions from $2,000 to $4,000 annuallyDental and vision coverage401(k) with company match and eligibility from day onePaid time off and company holidaysPaid parental and pregnancy disability leaveCompany paid life and AD&D insuranceEmployee Assistance Program (EAP)Employee discounts on travel, entertainment, fitness, dining, and moreBring your ideas. Bring your experience. Bring what makes you different.We'll give you the opportunity to make it matter.Healthcare.com is an equal opportunity employer. We value different backgrounds, experiences, and perspectives and are committed to creating an inclusive workplace where everyone has the opportunity to thrive. Health Care Service Corporation