DCS IT Business Analyst 3

Acts as the bridge between business and IT to design and implement system solutions. Analyzes complex needs, documents requirements, supports project rollouts, and provides advanced training/support to help users maximize functional business tools.

IN PERSON ONLY INTERVIEW - MUST BE A GEORGIA RESIDENT - NO OUT OF STATE APPLICANTS

Job Title: IT Business Analyst 3
Position Purpose

As an IT Business Analyst 3, you will serve as the strategic liaison between business units and IT departments to translate complex business needs into actionable, high-quality technical solutions. Under general supervision, you will lead the elicitation, analysis, and documentation of requirements for high-impact or enterprise-level systems. You will not only participate in the planning, design, and implementation of new or enhanced systems but will also act as a trusted advisor and mentor, driving operational efficiency and ensuring the user community fully leverages functional business tools and support systems.
Core Responsibilities

• Requirement Elicitation & Analysis: Lead workshops, interviews, and focus groups with cross-functional stakeholders to extract, analyze, and prioritize complex business requirements.
• Documentation & Design: Translate high-level business requirements into detailed functional specifications, user stories, use cases, workflow diagrams, and data models. Participate heavily in system design sessions to ensure technical solutions align with business goals.
• Project Planning & Implementation: Partner with Project Managers and Technical Leads to define project scope, objectives, and deliverables. Coordinate and participate in the deployment, data migration, and rollout of new or enhanced applications.
• Testing & Quality Assurance: Define User Acceptance Testing (UAT) strategies, write comprehensive test scenarios, and coordinate with business users to ensure deliverables meet validation criteria and quality standards.
• User Support & Enablement: Serve as a subject matter expert (SME) for core functional business tools. Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 support to resolve complex functional system issues.
• Process Improvement: Continuously evaluate existing business processes and system workflows to identify bottlenecks, proposing innovative, automated, or optimized solutions.

Required Knowledge, Skills, and Abilities

• Advanced Analytical Thinking: Proven ability to synthesize complex, ambiguous data from multiple sources into clear, structured requirements.
• Technical Literacy: Strong understanding of the Software Development Life Cycle (SDLC) models (Agile/Scrum, Waterfall) and familiarity with data tools (e.g., SQL queries, data mapping tools, or reporting dashboards).
• Stakeholder Management: Exceptional communication, negotiation, and relationship-building skills, with a track record of successfully managing expectations across diverse user groups and leadership levels.
• Tools: Proficiency with business analysis and project tracking tools (e.g., Jira, Confluence, Miro, Clickup, Figma, or equivalent).

Qualifications

• Bachelor's degree in a related field (e.g., Business Administration, Information Technology, Computer Science, Management Information Systems) from an accredited college or university AND three (3) years of directly related experience in business analysis, systems analysis, or IT project environments.

Preferred Qualifications (Optional Additions):

• Professional certification such as Certified Business Analysis Professional (CBAP) or PMI-PBA.
• Experience leading Agile scrum teams or acting as a proxy Product Owner.

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceRequirements Management: Elicitation workshops, user stories, use case development, and BRD/FRD writing.Required5YearsSDLC Methodologies: Agile, Scrum, and Waterfall frameworks.Required5YearsData & Technical Literacy: Basic SQL queries, data mapping, and system integration analysis.Required5YearsStakeholder Management: Facilitation, negotiation, conflict resolution, and cross-functional collaboration.Required5YearsUser Enablement: Technical writing, end-user training, and Tier-2/3 application support.Required5YearsUI/UX & Prototyping: Figma (wireframing/mockups), user interface design principles, and user journey mapping.Required5YearsAI & Productivity Tools: AI-assisted documentation, prompt engineering for requirement generation, and automated note-taking tools.Required5YearsTesting & QA: User Acceptance Testing (UAT) coordination, test script design, and defect trackingNice to have0
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2What is your candidate's email address?Question3This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?Question4If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?Question5Candidate must be paid the rate of $$ if selected for engagement therefore the SRP rate cannot exceed $$. Do you accept this requirement?Question6The SRP mark-up is limited to a maximum of 35% for this engagement. You can submit less than a 35% mark-up, but not more. Do you accept this requirement?Question7Candidates must be local. However, the client is allowing hybrid work at this time. Do you and your candidate accept this requirement?Question8In what city is your candidate located?Question9In-Person Interviews ONLY. Do you and your candidate accept this requirement?