Senior Product Manager

We're hiring a Senior Product Manager to own and optimize the entire customer journey, ensuring customers easily discover the value of our platform from first engagement through long-term retention. You'll focus on reducing churn, improving signup-to-meeting-to-purchase conversion, and strengthening the overall product experience by working cross-functionally with product domain experts, marketing, sales, technical support, and customer success. As part of both product experience and growth, you'll seed and shape innovation initiatives in areas such as AI, orchestration, and automation. You'll also take ownership of where the company focuses its product design projects, ensuring high impact, consistency, and usability across the platform and the experiences our customers rely on every day. What You'll Own Product Experience: You'll map and optimize the buyer and user journey, from first awareness to adoption, purchase, and retention across the product portfolio. You'll identify friction points in product discovery and usability, ensuring customers can quickly see how our offerings solve their needs, and collaborate with marketing and sales to develop a strategic framework for product design that supports seamless continuity throughout the customer lifecycle. Growth and Retention: You'll work across departments to understand, analyze, and address the drivers of churn, and implement retention-focused improvements. You'll lead an effort to improve signup-to-first-meeting and lead-to-purchase conversion rates, collaborating with marketing and sales on onboarding, messaging, and trial experiences, and identify opportunities to increase customer engagement and expansion across the product portfolio. Customer & Market Discovery: You'll run continuous customer and market discovery to surface unmet needs and underserved workflows, drawing on customer interviews, win/loss reviews, and signals from sales and support. You'll build the business case for new products, including problem definition, market sizing, pricing and packaging hypotheses, and success metrics, and bring it to leadership for a build, buy, or partner decision. Cross-Product Collaboration & Innovation: You'll act as a strategic partner to domain product managers to ensure a cohesive product experience across the portfolio. You'll develop a strategy for, and foster project kickoffs in, innovation areas such as AI, orchestration, and automation, seeding ideas and setting vision while allowing autonomous teams to execute. You'll track emerging AI and automation capabilities and translate them into growth and product experience opportunities, and partner with engineering and design leadership on where to focus product design investment, balancing high-impact projects with consistency and usability across the platform. What We're Looking For Experience 6 or more years of product management experience in B2B SaaS, cloud infrastructure, or developer tools, ideally spanning growth, lifecycle, or platform experience work. Demonstrated experience mapping and optimizing a multi-step customer journey, and using data to identify and close friction points in discovery, conversion, or retention. Experience partnering with marketing, sales, and customer success/support to reduce churn and improve signup-to-purchase conversion. Comfort setting direction for product design priorities and balancing consistency and usability across a multi-product platform. Strong written and verbal communication skills; ability to align domain product managers, engineering, and go-to-market teams around a shared roadmap. Comfort working with data: defining metrics, interpreting funnel and cohort analytics, and using them to make prioritization calls. Experience running customer and market discovery, including interviews and win/loss reviews, and building business cases for new products, including market sizing, pricing and packaging hypotheses, and success metrics, to support build, buy, or partner recommendations. Preferred: Familiarity with developer tooling ecosystems or CI/CD workflows. Experience with virtualization, containerization, or Kubernetes-based orchestration platforms. Experience seeding early-stage innovation initiatives in AI, orchestration, or automation, and setting vision for autonomous teams to execute. Background in product-led growth, onboarding, or trial and self-serve conversion optimization. Experience supporting enterprise, regulated, or security-conscious customers (finance, healthcare, government).