Membership Director

Build connections. Grow membership. Strengthen our community. GLC YMCA branch: Roehl Family YMCA (formerly Pabst Farms)


Job Description

Direct branch membership operations in a fashion that promotes exceptional service, member engagement and retention, and implementation of Association-led strategies for growth. Maintain communications that build awareness of opportunities provided by the Y and promote positive public image.


Make a Difference: Lead membership growth by creating welcoming experiences that build lasting connections and a sense of belonging at the GLC YMCA.
Grow Professionally: Access training, certifications, and leadership development.
Collaborative Culture: Work with a passionate team committed to helping our members-and our community-thrive.


The Glacial Community YMCA offers a positive and healthy work culture along with competitive salary and benefits. Benefits package includes: Health/Vision, Dental, Life, and Disability Insurance opportunities; Retirement; Membership, Program, and Child Care Discounts; paid time off; development opportunities; Christian values-based work environment.

Qualifications

• Bachelor’s degree in related field, preferred.
• At least 3 years’ business administration & staff management experience required.
• Working knowledge of Microsoft Office software.
• Ability to work a flexible schedule as needed, including early mornings, evenings, and weekends.
• Attention to detail and accuracy, ability to work independently, and problem-solving.
• Experience and comfort working with technology, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.

Essential Functions

• Support association and branch membership strategies to meet retention, service, and growth goals.
• Hire, train, evaluate and supervise assigned staff and volunteers in accordance with Association Human Resource procedures and policies. Provide support and guidance one-on-one as needed through regular staff meetings, ensuring knowledgeable staff, productive operations, and exceptional service.
• Provide accurate and timely communication regarding pertinent program and registration information to program membership and desk staff.
• Produce staff schedules in accordance with branch needs to ensure adequate staffing and smooth operations; personally cover shifts if necessary.

Cause-Driven Leadership Competencies

Advancing Our Mission & Cause: Actively supports and remains accessible to others during times of change or stress.


Building Relationships: Develops and maintains positive relationships with volunteers, members or program participants, and colleagues at all levels of the organization.


Leading Operations: Anticipates risk, implications, and possible outcomes before taking action.


Developing & Inspiring People: Provides staff and volunteers with the support, time, tools, and resources necessary to set, meet or exceed goals.

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