EMS Liaison-Full-Time-Days

Job Description

Job Description

Join Our Team

Florida Medical Center is seeking an outgoing, experienced EMS Liaison to strengthen relationships between our hospital and the emergency medical services community throughout Broward County and surrounding areas. This role is ideal for a paramedic, emergency medical professional, or emergency department nurse who enjoys building relationships with first responders and improving emergency care delivery.

Position Summary

The EMS Liaison serves as a primary contact between Florida Medical Center and regional EMS agencies, fire rescue departments, and prehospital providers. The liaison builds partnerships, facilitates communication, promotes awareness of hospital capabilities, coordinates education, and helps improve EMS-to-hospital patient transitions. The role collaborates closely with Emergency Department leadership, physicians, nursing administration, and hospital service-line leaders.

Key Responsibilities

• Develop and maintain relationships with EMS agencies, fire rescue departments, medical directors, and EMS leadership.
• Visit EMS stations and attend agency meetings, regional committees, and community events.
• Serve as a hospital contact for EMS feedback, questions, concerns, and operational problem-solving.
• Partner with Emergency Department leadership to improve ambulance arrivals, handoffs, and turnaround processes.
• Educate EMS partners on hospital emergency, cardiovascular, stroke, orthopedic, and other available services.
• Coordinate EMS educational programs, clinical presentations, and professional development opportunities.
• Facilitate follow-up on EMS-related operational and patient care concerns with appropriate hospital leaders.
• Work with the Stroke Program and other service lines on prehospital education and care coordination.
• Track outreach activities, agency feedback, EMS activity, and relevant performance indicators.
• Identify opportunities for EMS collaboration, service awareness, and community engagement.
• Support EMS appreciation events and represent the hospital at community outreach initiatives.
• Provide leadership with regular updates on relationships, activities, and improvement opportunities.
• Support clinically appropriate patient destinations consistent with EMS protocols, medical direction, and patient preferences.

Required Qualifications

• High school diploma or equivalent.
• Completion of an accredited EMT, paramedic, or nursing education program.
• At least three years of progressively responsible experience in EMS, prehospital emergency care, emergency nursing, or related emergency healthcare operations, including direct familiarity with field EMS workflows.
• Current or prior professional experience with EMS or emergency department operations.
• Knowledge of prehospital care, EMS workflows, and hospital emergency services.
• Proven ability to establish credible relationships with frontline EMS personnel and agency leaders; strong communication and presentation skills.
• Ability to work independently and use Microsoft Office and basic reporting applications.
• Valid driver's license and ability to travel throughout the regional service area.

Preferred Qualifications

• Current Florida Paramedic certification or Florida Registered Nurse license.
• Associate or bachelor's degree in EMS, Nursing, Healthcare Administration, or a related field.
• Five or more years of EMS or emergency department experience, particularly in field operations or interagency coordination.
• Experience as an EMS supervisor, field training officer, EMS educator, agency liaison, or hospital outreach representative.
• Established professional relationships with Broward County EMS or fire rescue agencies.
• Experience with hospital outreach, business development, community engagement, or EMS quality improvement.
• Current BLS and ACLS certifications.
• Knowledge of regional stroke, cardiac, and trauma destination protocols.

Ideal Candidate

The successful candidate is credible among first responders, enjoys regular field outreach, listens carefully to agency concerns, and can independently follow issues through to resolution. Relationship-building and operational problem-solving are central to the role.