Catering Sales & Services Manager

Job Description

Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4>#/li###
• Commuter and Company-paid Toll Programs
• Complimentary Daily Shift Meal

POSITION SUMMARY

South Seas is seeking a highly organized, service-driven, and sales-focused Catering Sales & Service Manager to join our team on beautiful Captiva Island. This role is responsible for supporting the sales, planning, coordination, and successful execution of group meetings, catering events, conventions, weddings, and special events throughout the resort.

The Catering Sales & Service Manager serves as a key liaison between clients, guests, and resort operational teams to ensure seamless event experiences from initial inquiry through final execution. This individual will assist in generating catering revenue, converting inquiries into confirmed business, preparing detailed event documentation, and coordinating logistics with multiple departments across the resort.

The ideal candidate brings a passion for hospitality, strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced resort environment while delivering exceptional guest and client experiences. This position plays an important role in supporting South Seas’ commitment to creating memorable events and elevated coastal resort experiences for guests, groups, and owners alike.

KEY RESPONSIBILITIES:

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
• Create detailed event orders, production timelines, and execution plans
• Identify upselling opportunities to enhance the guest experience and drive additional revenue
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.

Event Planning & Coordination

• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate & collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
• Ensure all event details are communicated clearly and executed according to client expectations.

Administrative & Operational Support

• Maintain accurate and organized sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.

Revenue & Business Development

• Support revenue generation by recommending strategies to:
  • Attract new market segments
  • Increase average checks
  • Enhance catering menus and offerings
  • Provide feedback to the Director of Catering regarding potential profit improvement opportunities.

Guest Experience & Service Excellence

• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to South Seas standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests always.

Safety & Compliance

• Follow all workplace safety standards.
• Report on unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

QUALIFICATIONS:

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.