Manufacturing Workforce Operations Manager

Job Description

Job Description

Manufacturing Workforce Operations Manager

Location: West Point, GA

Shift: 2nd Shift (flexibility required to support multiple shifts)

Salary: BOE

A day in this role

As the on-site leader for the 2nd shift, you arrive before the handoff and scan the latest KPIs—attendance, quality holds, headcount attainment, and downtime. You brief production leadership on safety priorities, walk the floor to verify standard work, and connect with team leads on staffing needs and escalation plans. Throughout the shift, you coach supervisors, resolve employee relations matters, coordinate onboarding and training statuses, and drive countermeasures to hit safety, quality, delivery, and cost targets. Before shift-end, you capture lessons learned, communicate cross-shift plans, and ensure a smooth transition for continuous operations.

What you will lead Operations Leadership

• Own daily 2nd shift production performance against safety, quality, delivery, and cost goals.
• Track KPIs: productivity, attendance, quality performance, downtime, turnover, and staffing attainment.
• Maintain strong cross-shift continuity and execution.

Workforce Management

• Drive attendance, retention, engagement, and performance outcomes.
• Oversee orientation and training tracking for both new hires and current employees.
• Support employee relations via coaching, counseling, investigations, and corrective actions.
• Ensure adherence to company policies, labor regulations, and customer requirements.

Quality & Continuous Improvement

• Uphold OEM standards, customer specs, and internal quality systems.
• Identify and implement improvements to elevate engagement, efficiency, and workforce performance.

Safety & Compliance

• Champion a safe workplace aligned with OSHA and company policies.
• Meet customer, industry, and organizational compliance requirements.

Qualifications Required

• Bachelor’s degree or equivalent experience.
• 3–5 years in manufacturing, operations, staffing, workforce management, or similar leadership roles.
• Deep knowledge of workforce planning, engagement, recruiting, and onboarding.
• Experience with Lean, continuous improvement, and performance management.
• Proficiency in Microsoft Office, HRIS/ATS, ERP, and production reporting tools.
• Strong analytical, problem-solving, and organizational capabilities.

Preferred

• Automotive manufacturing background.
• Lean Manufacturing certification.
• Six Sigma Green Belt or Black Belt.
• Knowledge of IATF 16949, ISO 9001, or similar QMS frameworks.
• High-volume production experience.
• Project management experience or certification.
• Experience managing contingent labor programs or staffing operations.

Physical Requirements

• Extended time on the manufacturing floor.
• Frequent standing, walking, and movement through production areas.
• Occasional lifting up to 25 pounds.
• Flexibility to support business needs outside regular shift schedules when required.

About Impact Workforce Solutions (IWS)

At IWS, teamwork fuels our success. Across teams, business units, and the entire company, we collaborate to deliver customized, strategic human capital solutions to clients in many industries. With 20+ years of experience, we strive to improve quality of life for our people and clients alike. Join our Operations team at our client site in West Point, Georgia, and bring your on-site staffing expertise managing agencies and recruitment to a rapidly growing, team-centered organization with strong growth potential.

Proficiencies

• Leadership / People Management
• Lean Manufacturing Principles
• Production Planning & Scheduling
• Workplace Safety & EHS Management
• Employee Relations
• Line Lead
• Quality management systems (IATF 16949, ISO 9001)
• Staffing
• Workforce / staffing management & contingent labor programs
• Team Leader

Tools & Technologies

• Microsoft Office Suite
• Production Reporting Tools
• Six Sigma Lean Methodologies

Compliance

EOE

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.