Medical Assistant - Primary Care

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are — providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify,Upperline Plusextends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team thatchecks inbetween visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions.
We deliver care that stays with you.

WHY JOIN OUR TEAM?

• Competitivecompensation
• Generous comprehensive benefit options include medical, dental and vision, 401K and PTO
• Work Life Balance – Regular Weekday Clinic Hours
• Supportive interdisciplinary team

About the Primary Care Medical Assistant Role

Upperline HealthPlusis seeking aPrimary Care Medical Assistantwho offershighquality,patientcentered care in avalue-basedpractice.

In our patient-centered and outcome driven environment the MedicalAssistantsupports patients in office with dutiesin-office such as rooming patients, obtaining medical history and taking vital signsas well as ensuring care beyond the moment bycoordinatingcare, supportingextended care teameffortsandconductingproactive outreach to improve outcomes and patient experience. The MA also provides direct support to theUpperline PlusPrimary CareProviderto ensure smooth clinical operations and effectiveteam-basedcare.

The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a team-based care model.As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company.

This role will be on-site in our Gainesville, GA office.

Most importantly, candidates mustdemonstrate compassion for patient needs, have great attention todetailand thrive in a collaborative environment.

Primary Care Medical Assistant Responsibilities

• Room patients, obtain and document vital signs, medical history, and chief complaints
• Assist NP withhealth assessmentsand inclinicvisits withUpperline Plus patients being seen inourclinics
• Facilitate andsupport virtual provider encountersfrom the clinic setting
• Accurately document clinical information in the electronic health record (EHR)
• Performs thorough andaccuratemedication reconciliation at each patient encounter by reviewing, verifying, andconsolidatingall prescription medications, over-the-counter drugs, supplements, and herbal products
• Identifymedicationdiscrepancies or potential concerns; andensuresthe reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider review
• Telephonicoutreach and engagement with Upperline Plus patients to coordinate ongoingpreventative care
• Manage in-basket messages, prescription refill requests, and prior authorizations
• Care coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling,managing patient care referrals,DMEreferrals, etc.
• Identifyingcommunity resources andassistingUpperline’s patients and families in accessing those resources
• Prepare andmaintainequipment and supplies commonly used by theUpperline Plus provider
• Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health
• Serve as theUpperline Plus provider’sprimary point of support for workflow optimization and patient flow management
• Identifybarriers to care (transportation, medication access, health literacy) and elevate appropriately
• Participation in interdisciplinary team meetings& daily clinic team huddles
• Perform clinical tasks within scope (injections, phlebotomy, point-of-care testing)
• Other related duties as deemed necessary by Upperline Health

Primary Care Medical Assistant Qualifications

• Certified MA orminimum of2 years’ experience inamedical primary caresetting
• Experience in aprimary care /outpatientclinicsettingis strongly preferred
• Certified MA or phlebotomy certification strongly preferred
• Demonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effects
• Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans
• Clinical care coordinationorcare management experience is ideal
• Previousexperienceassistingor providing care to theadult – geriatric patient population ispreferred
• Prior wound care and foot care experienceis a plus
• Bilingual English/Spanish ishelpful
• Ability to work collaboratively in a team-based care model
• Previousexperience working in an EMR system–ideally,AthenaHealth
• Proficiencyusing Word, Excel and other Microsoft Office products is necessary
• Must have reliabletransportation, valid driver’s license and minimum staterequiredliability auto insurance
• Extremely strongcustomer-service orientation andwork ethic
• Comfort managing multiple tasks and prioritizing in a fast-paced environment
• Empathy, professionalism, and cultural sensitivity
• Self-starter with an entrepreneurial spirit anddemonstratedproblem solving skills
• Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer
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