Mobile Crisis Specialist

Job Description

Job Title: Mobile Crisis Specialist

Location: Springfield, MO

Department: Crisis and Access Services

Employment Type: Full-time

Job Summary

Join our compassionate and collaborative team as a Mobile Crisis Specialist, where you will play a vital role in providing immediate support to individuals experiencing mental health crises. This position offers the opportunity to make a meaningful difference in the lives of others while working in a dynamic and supportive environment. We are looking for individuals who are adaptable, proactive, and possess strong communication skills. Your expertise will help guide individuals to the appropriate resources, ensuring they receive the care they need during critical moments.

As a Mobile Crisis Specialist, you will be on-call and mobile, working closely with other team members to conduct face-to-face crisis assessments and provide telephone crisis intervention when necessary. Your role is essential in coordinating care and facilitating access to vital services for those in need.

The Mobile Crisis Specialist position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
• Great pay, great schedule, and an amazing culture of inclusiveness and positivity

Key Responsibilities

• Provide on-call/mobile coverage as determined by your work schedule, ensuring availability for consultation to team members when support is requested.
• Conduct telephone or face-to-face assessments upon receiving calls from the ACI Crisis Line or Crisis Services Leadership.
• Communicate effectively with other Crisis Team staff members and access necessary community or ACI resources when appropriate.
• Assess risk and coordinate individual needs during crises, facilitating access to appropriate crisis services and assisting with hospitalization when necessary.
• Collaborate with area law enforcement and emergency medical personnel to benefit individuals and their families.
• Maintain good communication with internal programs and external community partners to provide access and referrals to services as needed.
• Demonstrate knowledge of signs and symptoms of mental illness in children and adults to effectively serve individuals in crisis.
• Navigate the legal system regarding custody and guardianship issues to provide the best care in the least restrictive environment.
• Maintain proper and timely documentation to ensure compliance and reporting to DMH, BBH, and other concerned entities.
• Attend scheduled conference calls, webinars, face-to-face meetings/trainings, and individual and group supervision.

Education, Experience, and/or Credential Qualifications

• Master’s Degree in a behavioral health or related field, completion of a practicum, or one (1) year of experience in a behavioral health field.
• Knowledge and skills in assessing, triaging, and treating suicidality; crisis intervention; effective oral and written communication skills; problem-solving/decision-making/clinical judgment; time management; and computer/electronic medical record knowledge.
• Ability to work independently and establish effective relationships via telephone and face-to-face contacts.
• Adaptability to perform effectively in the face of changing job demands and initiative to take necessary and appropriate action on one’s own.
• CPR/First Aid and CPI certified.
• Ability to follow direction and accept supervision.
• Must demonstrate competencies in crisis intervention, safety and legal issues, and working with law enforcement prior to being removed from probationary status.
• Burrell Behavioral Health requires drivers of licensed company vehicles and those using their own vehicles for business purposes to have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.