Security Officer

Security Officer

Ensure the safety and security of all guests, personnel, and property. The role includes risk, and loss management of the property, as well as supporting workplace safety and preventing situations that could jeopardize the safety and operations of the hotel. Ensure premises is secure by patrolling property; monitoring surveillance equipment; inspecting hotel, equipment, and access points; permitting entry. Hourly Payrate: $20.00-$25.00 per hour

Essential Duties and Responsibilities:

• You must be familiar with the responsibilities of the day, evening and overnight shifts.
• Protect associates, guests, and company assets by providing a safe and secure hotel environment.
• Responsible for securing building, including monitoring, inspecting, and securing all entrances and exits, and surveillance of person(s) in all areas of hotel property. Ensure visitors are registered and wear their visitor pass.
• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting guests, visitors and associates in a polite and friendly manner.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, panic devices, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Handle all trespasser situations, violations of hotel policy and civil laws as warranted for the safety of hotel guest, patrons, associates and property.
• Ensure all shift paperwork and log entries are fully completed, proof-read, and saved appropriately.
• Maintain confidentiality of all security reports/documents. Release information only to authorized individuals as directed by the Director of Security and/or Security Manager.
• Ensure all lost & found items are properly logged and stored.
• Communicate daily with Direct Manager on any new Security Issues or changes that need to be considered or implemented.
• Provide basic first aid to injured associates or guests.
• Conduct random bag checks for associates at the employee entrance.
• Inspect all items being discarded or removed from the property. Ensure associates have a property pass signed by an Executive Member.
• Program and issue Salto keys. Assist with door lock problems.
• Assist with elevator duties when needed.
• Provide assistance to guests, associates, visitors and vendors.
• Act as the liaison between guests and the hotel during both guest and associate related incidents.
• Maintain a valid Fire Life Safety Director Certificate of Fitness
• Responds to the Fire Alarm Panel to manage the panel as well as corresponding announcements.
• Ensure monthly fire & safety inspections are completed and logged.
• Monitor the locations of the Fire Life Safety Systems and equipment in the hotel (AED, exits, manual pull stations, fire extinguishers, sprinklers)
• Assist the Direct Manager in training of hotel associates on fire & safety procedures during quarterly fire drills.
• Notify Direct Manager when fire safety equipment is out of service, damaged or missing.
• Develop and maintain positive working relationships with others, support team to reach common goals.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods.
• Monitor and maintain cleanliness, sanitation, and organization of security office.
• Accept packages during the off-duty hours.
• Work with Department Managers, Human Resources and Managing Director in resolving safety, health and security concerns and/or projects.
• Answer phones in a professional and courteous manner.
• Use proper radio communication procedures.
• Work with building a rapport and relationship with the local DC Metropolitan Police department and Fire Department to stay up to date on activities in the Georgetown area.
• Assure that key control procedures are strictly enforced.
• Maintain complete confidentiality of information regarding associates, guests or hotel incidents.
• Maintain a professional image and demeanor.
• Ability to deescalate confrontational situations. Encourage, build and promote positive relationships with guests, associates, visitors and vendors.

Required Skills:

• Must have excellent verbal and written communication skills.
• Required to speak, read, and write English, with fluency in other languages preferred.
• Must have basic computer knowledge and skills.
• Must be able to make excellent independent judgment decisions and assume responsibility.
• Must be able to handle sensitive and confidential information with a clear understanding as to who is, or should be, part of the conversation.
• Must remain extremely calm under high pressure circumstances.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, diplomacy, to defuse anger and collect accurate information.
• Ability to perform duties within extreme temperature ranges.
• Ability to maintain a highly positive and friendly image that will reflect well on the hotel.
• Ability to maintain a positive attitude in a fast-paced work environment.
• Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications:

• Experience : Minimum two years' experience as a Security Officer for a luxury or ultra-luxury hotel or resort preferred. Previous law enforcement or military experience preferred.
• Education : High school diploma or equivalent education is required.
• General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; able to deescalate conflicts and situations that could cause harm to associates, guests and vendors; follow directions thoroughly; understand our guest's service needs; work cohesively with co-workers, managers, guests and visitors as part of a team; work with minimal supervision; maintain confidentiality of guest information, associate and pertinent hotel data.
• Schedule : Flexible availability is required for this position to include evenings, nights, weekends and holidays.
• Technical Skills : Knowledge of basic security techniques. Basic computer skills; Ability to input and access information in all hotel systems. Ability to write detailed reports of hotel incidents and activities.
• Language : Required to speak, read and write in English, with fluency in other languages preferred.

Competitive Benefits:

• Medical, Dental, Vision Benefits
• Competitive Pay Rates
• 401k Plan and after 1 year up to 3% Match
• Paid Time Off (Vacation, Holidays, Sick and more)
• Complimentary Room Nights
• Restaurant Discount- 50% off F&B
• Complimentary Meal during your shift
• Life Insurance and AD&D
• Complimentary Short-Term Disability
• Long-Term Disability
• Pre-tax commuter benefits
• Flexible schedules
• Tuition Reimbursement up to $500 per year
• A clear career pathway - career advancement opportunities