Customer Service Representative
Express Employment Professionals Defunct
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Responsibilities
Parsippany, NJ
1304
140 Littleton Road
Suite 110
Parsippany, NJ 07054
Responsibilities
- Train and guide new service administrators in call center procedures and systems
- Communicate directly with customers, including distributors, regarding service needs and updates
- Coordinate closely with sales and service teams to resolve customer issues
- Issue Return Material Authorizations (RMAs) and process service-related documentation
- Issue credits and process adjustments as needed
- Manage service accommodations and customer service resolutions
- Administer labor agreements and ensure proper handling of service-related labor costs
- Process and coordinate labor payments related to service accommodations
- Maintain accurate records of service transactions and customer interactions
- Associate's degree or equivalent experience preferred
- Previous experience in customer service or service administration preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Experience working with customers and internal teams
- Attention to detail and accuracy in documentation and processing
- Weekly pay
- Medical, dental, and vision insurance options
- Holiday pay (eligibility based on assignment)
- Access to short-term and long-term job opportunities
- Resume and career support services
- Dedicated local office support and recruiter guidance
- Opportunities for temp-to-hire and direct hire placement
- Skill-building and career advancement opportunities
Parsippany, NJ
1304
140 Littleton Road
Suite 110
Parsippany, NJ 07054
Vacancy posted 12 hours ago
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