Director, IT

Cynch is a Series A company that has grown revenue 4x in the past year.  We build unique applications of neuro-symbolic artificial intelligence to support the best accounting and tax professionals in the industry, helping them provide world-class financial services. We have a mix of remote and onsite employees, with offices in San Francisco, the South Bay, and the East Bay.

We're looking for a Senior Manager of IT.  You'll wrangle an admittedly fragmented set of systems and processes, then build something better: a streamlined IT practice built for security, ease, and durability.

This role covers (among many other things), everything from  I can't print  help desk-style support to  Shadow IT remediation  to  Azure App management  to  SSO selection and deployment.  It's totally hands-on while also being the expert in the company's compliance, infrastructure, and security functions.

You will personally build what you design.   Initially a department of one, the decisions you make will affect the company for years to come. No pressure, though.

The role is hybrid , based out of either our  Pleasanton or Cupertino office.

What You'll Do

Build the IT function

• Bring together IT across the company under a single function
• Establish clear ownership and accountability for IT across the company
• Reduce shadow IT and standardize tools and processes
• Decide how IT should scale (internal hires, MSPs, or a hybrid approach)
• Hire and manage IT staff as the company grows
• Define and own the company's IT roadmap

Modernize technical infrastructure

• Consolidate and manage our identity platform
• Implement and manage device management for  both Mac and Windows environments
• Manage desktop, SaaS, and virtual apps (on Azure)
• Wrangle and organize vendors
• Improve onboarding, offboarding, and employee IT experience
• Ensure reliable IT support across remote and office environments

Security and compliance

• Improve identity, access management, and endpoint security
• Implement practical security controls and policies
• Partner with engineering and leadership on security practices
• Prepare the company for SOC2
  

What Success Looks Like

Within your first 6 months you will have:

• Completed gap analysis for SOC2 readiness
• Chosen and implemented a unified identity platform across the company
• Completed documentation of IT onboarding and offboarding for remote, onsite, and hybrid employees
• Implemented automated SCIM provisioning
• Reduced shadow IT by auditing existing SaaS tools and establishing a clear approval and procurement process
• Established additional priorities defined with executive leadership.
  

Work Model : onsite initially, then ~3 days/week + as-needed, driven by both tax season and technical demands.

California salary range:  $160k - $180k

Requirements

About you

• ~10+ years of IT experience, 3 years management experience, ideally in a startup or high-growth company
• Absolute comfort in being both the designer and the doer. If you have any reservations about helping people add a printer while designing new onboarding and offboarding processes, and doing SOC 2 prep, totally understandable but this role isn't for you.
• Experience implementing identity platforms such as JumpCloud, Okta, Entra ID, or Google Workspace
• Azure experience  beyond Entra ID , specifically in securing and deploying apps.
• Experience managing Mac and Windows fleets with MDM tools such as Jamf, Iru (Kandji), or Intune
• Expertise in deploying and managing SSO, MFA, SCIM provisioning, RBAC, and access lifecycle management
• Experience preparing a company for SOC2
• Experience managing SaaS systems, vendors, and reducing shadow IT
• Ability to automate workflows and integrations
• Demonstrated ability to bring order to fragmented, fast-moving environments by standardizing systems, documenting practices, and building durable IT infrastructure across multiple offices.

Benefits

Medical, Dental, Vision, 401k w/match, Life, LTD