Technical Service Technician

Ecolab is seeking a Technical Service Technician . This position is responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers.This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed. What's In It For You The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments Work with the world's most recognized and iconic brands The ability to make an impact with a company that is passionate about your career development On the job training where you will learn from subject matter experts with proven success Access to best-in-class resources, tools, and technology The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best What You Will Do Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers Routine call coverage on mid-level call complexity with areas of competence Deliver accurate, courteous telephone service within performance standards including specialty consultation Contribute to new systems development, and resolution of product and equipment quality problems Prompt preparation of special reports, and transfer of follow-up information email or phone Accurate and timely completion of internal ESRs, case entry and quality tracking reports Completion of special project assignments Excellent customer service skills and proficiency, prior customer facing experience Position Details Work Location: Ecolab Schuman Campus (Eagan, MN) Hybrid Work Environment (3 days on-site, 2 days remote) following training Work Shift: Sunday - Saturday with weekends and overnights Minimum Qualifications High School Diploma/GED required 3 years of professional experience, preferably in a technical support role 2 years of experience with customer interactions/customer service Intermediate proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, etc.) Proficiency in English (spoken and written) is necessary, with a preference for bilingual candidates, especially those who speak Spanish Ability to troubleshoot day-to-day operational, preventative maintenance, and training issues remotely Preferred Qualifications Bachelor's degree or in progress Basic math skills to calculate consumption, flow rate, concentration, use cost, and dilution rates Familiarity with ticketing systems and video communication platforms Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation Annual or Hourly Compensation Range The pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Potential Customer Requirements Notice Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Aff We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr Ecolab, Inc.