Service Operations Manager

Locations 612 GRAPEVINE HWY, HURST, TX, 76054, US Banner Tom Thumb Job Description Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment. Key Responsibilities Front-End & Service Operations Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments. Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction. Monitor daily operations to ensure service standards and procedures are consistently executed. Manage cash handling, tills, and front-end controls to ensure accuracy and compliance. Customer Experience Champion a customer-first culture and ensure every customer receives exceptional service. Resolve customer concerns quickly, professionally, and effectively. Maintain a clean, organized, and welcoming front-end environment. Role model service excellence and set expectations for the team. Hire, train, and develop front-end supervisors and associates. Provide coaching, feedback, and performance management to drive engagement and accountability. Create schedules that align staffing with peak business needs. Foster a positive, fast-paced, and team-oriented culture. Drive front-end productivity and support overall store sales goals. Monitor labor usage, productivity, and front-end efficiency metrics. Identify opportunities to improve service speed and reduce operational costs. Safety & Compliance Ensure compliance with all company policies, cash handling procedures, and safety programs. Maintain a safe environment for associates and customers. Ensure adherence to regulatory and operational standards. Qualifications High school diploma or equivalent required. Previous retail or front-end leadership experience preferred. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Physical Requirements Frequent standing, walking, and movement throughout the store. Ability to lift up to 25–50 lbs as needed. Leadership & Team Development Operational Efficiency Problem Solving & Decision Making Communication & Accountability Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. Albertsons is an Equal Opportunity Employer. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr